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This IDC study is a multidimensional market sizing and forecast document for software support services. In addition to sizing the market for software support services, it discusses the key trends shaping the market and driving its growth. Market sizing and trend information is provided by software and services market segments and for the software support services market as a whole.
The software support market is also segmented into three primary software product segments: applications, application development tools, and system software. This study also presents software support services market size by operating environment and region.
Key trends in the software support and deploy services market forecast include the following:
Integrated support services will continue to gain traction as IT infrastructures become increasingly interconnected. To maintain margins on support services, software vendors need to continually enhance their remote and electronic support offerings to create efficiencies in their support models. New technologies such as virtualization and SOA will increase the complexity of software systems and increase the adoption of end-to-end or integrated support services offerings.
"The software deploy and support services market remains a large, fragmented market; however, as new technologies such as SOA continue to gain momentum, IDC believes this market will begin to consolidate," said Matt Healey, senior research analyst, Software and Hardware Support Services. "The driver for this will be customers' desire for integrated, end-to-end support of their software systems."
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