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August 20, 2004 Online sales are rising fast- and so are the expectations of online buyers. Williamstown, MA - August 20, 2004 - Average web site design and customer service simply doesn't cut it anymore. If you want to capture your fair share of leads and sales, and maybe a little more, you have to keep up with the competition, and the store next door. Online, that means keeping up with everybody. According to new research from eMarketer, one of MindBranch's premier publisher partners, in order to stay on top of the curve, businesses must keep up to date with the latest developments. For a Business-to-Business (B2B) or a Business-to-Consumer (B2C) company, this means staying up to date on the latest advances in web technology and implementing next-generation capabilities into their existing schema. Online customer service tools are showing up everywhere and companies can expect to see savings through the implementation of such CRM tools. Online selling is an enormous industry in the US. 74% of Internet users in America will engage in some form of online shopping. The online shopping industry has proven to be a very valuable market, as almost 80% of online retailers were profitable in 2003. The market itself is forecasted to continue growing and reach $201.2 billion by the year 2007. The best way to stay on the cutting edge of the online selling industry is to stay up to date with the latest research. Drawing on aggregated data from leading communications, investment and technology research firms, in combination with eMarketer proprietary projections and analysis, Online Selling and eCRM, gives you the intelligence you need to stay ahead in the quickly evolving worlds of B2C and B2B. For more details visit: http://www.mindbranch.com/catalog/product.jsp?code=R203-177. About eMarketer: eMarketer aggregates information related to the Internet. The company's summary reports of the Internet marketplace combine, filter, organize, and analyze the statistics, news, and information that businesses need to be successful in the Internet industry. eMarketer is recognized worldwide as the authority on online business. About MindBranch: MindBranch, founded in 1992, is a market research services company providing research from 350 leading research firms. Clients benefit from a single, objective source for their research needs, saving time and resources. MindBranch distributes market research reports, stock research, newsletters, directories, subscriptions, and custom research in over 130 industry segments. For more information visit www.mindbranch.com or call 1-800-774-4410 or 1-413-458-7600.
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