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2009 Financial Alerts Forecast: Alerts Remain Highly Valued, but Consumer Adoption Slows Due to Inadequate, Limited Offerings |
Nov 2009 |
$1,500.00 |
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Four forces should be fueling increased adoption of financial alerts: Money is tight for Americans; identify fraud is on the rise; consumers crave more control over their finances and value alerts; and regulators soon could
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Published by: Javelin Strategy & Research
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2
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Data Breach Notifications: Victims Face Four Times Higher Risk of Fraud |
Oct 2009 |
$1,250.00 |
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If a consumer gets a data breach notification letter, they are four times more likely to suffer identity theft within the next year. Data breach notifications were intended to help consumers take protective action when
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Published by: Javelin Strategy & Research
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3
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2009 Javelin Mobile-Banking Scorecard: 2nd Annual Benchmark Identifies 26 Critical Criteria to Optimize Adoption and Usage |
Oct 2009 |
$2,000.00 |
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Javelin’s 2009 Mobile Banking Scorecard ranks the consumer mobile-banking offerings offered by 18 of the nation’s 40 largest banks, based on deposits. The benchmark covered three areas of mobile banking: Features, Access and Marketing.
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Published by: Javelin Strategy & Research
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4
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2009 Expedited Payments Forecast: Due to Recovering Economy, Reposition Offerings |
Oct 2009 |
$1,500.00 |
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Expedited payments — same-day or next-day bill payment services — represent a viable revenue source for billers, financial institutions, and third parties. The size of that opportunity, however, will vary depending on economic conditions, consumer
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Published by: Javelin Strategy & Research
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5
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2009 Mobile-Banking and Smartphone Forecast: Essential Strategies for a Fast-Growing, Evolving Market |
Sep 2009 |
$1,250.00 |
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Now is the time for U.S. financial institutions to invest in mobile banking. American consumers are hungry for better ways to monitor and manage their money - and mobile banking will serve that need better
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Published by: Javelin Strategy & Research
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6
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Multi-Channel Authentication Via Mobile Banking: Assessing the Technologies, Vendors, and Solution Providers |
Sep 2009 |
$2,000.00 |
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Institutions face growing risks to their assets, legal liability and reputations as they seek to securely and conveniently authenticate their customers across multiple channels. With 86% of adults owning a handset, mobile banking is poised
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Published by: Javelin Strategy & Research
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7
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Personal Finance Management Tools: Consumer Behavior Fuels Battle for Supremacy Between Banks |
Sep 2009 |
$1,500.00 |
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Consumers have long desired greater control over their finances - and the extended pain of the global recession has only heightened the need for better online tools to help them monitor and manage their money.
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Published by: Javelin Strategy & Research
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8
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Contactless/ Mobile Payments Ecosystem: Solutions Must Bridge Islands of Value to End Market Stagnation |
Sep 2009 |
$995.00 |
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The contactless/ mobile ecosystem is at present a series of islands, with little to no mutual realization of value among the various constituents. The success of contactless depends on some disruptive factor or wide-scale deployment
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Published by: Javelin Strategy & Research
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9
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2009 Online Banking and Bill Payment Forecast: Active Users Grow While Bank Bill Pay Overtakes Biller Direct |
Aug 2009 |
$1,500.00 |
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Financial institutions need to be aware that in the midst of this banking crisis, consumers are unusually sensitive to fees and are prone to switching banks. Seven years of Javelin consumer survey data underscore the
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Published by: Javelin Strategy & Research
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10
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Under-Banked Business Banking Segmentation: Refining Online Banking Strategy to Identify Emerging Small Business Needs |
Aug 2009 |
$995.00 |
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There are more than 26 million small businesses in the U.S., but ”under-banked businesses” tend to be overlooked and underserved by most banks. Under-banked businesses (UBBs) have not yet established a business banking account: they
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Published by: Javelin Strategy & Research
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11
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Mobile Person-to-Person Payments: Mounting Telco Activity in a Mobile Channel Segment That Financial Institutions Can’t Afford to Lose |
Jul 2009 |
$995.00 |
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The number of consumers likely or extremely likely to use mobile person-to-person payments and transfers has increased sharply to 26 million consumers, a rise of 24% from 2008 figures. Mobile person-to-person payments and transfers (mobile
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Published by: Javelin Strategy & Research
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12
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Understanding Consumer Willingness to Fight Fraud: What Industry Leaders Need to Know About Security Partnerships, Zero Liability Protection, and Consumer Preferences |
Jul 2009 |
$995.00 |
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There is a longstanding assumption that zero-liability fraud creates a culture wherein consumers no longer have incentive to participate in fraud mitigation. Javelin data dispels this modern myth, demonstrating that not only do consumers want
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Published by: Javelin Strategy & Research
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13
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Fifth Annual Card Issuers’ Identity Safety Scorecard Industry Makes Huge Strides in Fraud Detection |
Jun 2009 |
$1,500.00 |
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The Javelin Card Issuers’ Identity Safety Scorecard analyzes the top 25 U.S. card issuers’ methods of protecting customers from identity fraud. Each year, Javelin incorporates data from annual household, consumer, and issuer surveys using the
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Published by: Javelin Strategy & Research
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14
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Understanding How PCI-Compliant Companies Can Be Breached |
Jun 2009 |
$995.00 |
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The Payment Card Industry Data Security Standard (PCI DSS) raises the high water mark for data security. But there's a persistent myth that PCI compliance equals security. The reality is that PCI is only a
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Published by: Javelin Strategy & Research
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15
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Predicting Alternative Payments Vendor Success: Balancing Needs Among Banks, Merchants, and Consumers |
Jun 2009 |
$1,250.00 |
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Financial institutions are faced with increasing competition from non-FI payment brands seeking to usurp transaction volume and consumer mindshare, particularly in the online channel. Combined with the consumer shift away from credit cards to various
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Published by: Javelin Strategy & Research
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16
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Personal Finance Management Beyond PFM Lite: How to Create the Next Generation of Consumer Money Management |
Jun 2009 |
$1,500.00 |
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The economic crisis has accentuated consumers’ hunger for effective money-management tools. Web startups such as Mint, Geezeo and Wesabe have raised consumer expectations, vividly demonstrating how practical and simple such tools can be for monitoring
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Published by: Javelin Strategy & Research
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17
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The Customer-Driven Architecture: Interactive Financial Services Technology in the iPhone Era |
Jun 2009 |
$745.00 |
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Over the past seven years, Javelin research indicates that consumers and business owners want more control of their finances. With the advent of the iPhone, consumers can easily manage their music collection, contact lists and
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Published by: Javelin Strategy & Research
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18
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OTS Unfair Credit Card Practices: Regulation Becoming Legislation—Is Interchange Next? |
May 2009 |
$495.00 |
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Overview
In a déjà-vu event, the House has once again passed the “Credit Cardholders’ Bill of Rights Act,” by a vote of 357-70. The bill contains many of the provisions of the Office of Thrift
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Published by: Javelin Strategy & Research
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19
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Online Account Opening Consumer Analysis onsumer Analysis: How to Optimize Efficiency, Enrollment and Risk |
May 2009 |
$2,000.00 |
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The need for cost-efficient online account opening processes has never been greater. Consumers routinely conduct banking transactions online at their own convenience, and they similarly expect to be able to open and fund accounts at
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Published by: Javelin Strategy & Research
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20
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2009 Consumer Identity Protection Services Scorecard: Competition Intensifies as Vendors Aggressively Expand Offerings |
May 2009 |
$2,000.00 |
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In December 2007, Javelin released a comprehensive industry
research report introducing the identity fraud protection services space, which had just begun to see tremendous expansion, development and curiosity from other institutions with a vested interest
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Published by: Javelin Strategy & Research
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21
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New Federal Personal Health Information Breach Notification Law |
Apr 2009 |
$995.00 |
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New federal legislation designed to improve the nation’s quality and coordination of medical care has created a perfect storm at the intersection of the health care and financial industries. Physicians and hospitals will be rushing
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Published by: Javelin Strategy & Research
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22
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Profiling “Severely Injured” Identity Fraud Victims: Using Triage to Ease the Pain of Customers “At Risk” |
Mar 2009 |
$1,295.00 |
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Faced with a 22% rise in the numbers of identity fraud victims in 2008, financial institutions and identity protection service vendors are presented with the challenge of better assisting customers to prevent, detect and resolve
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Published by: Javelin Strategy & Research
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23
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Credit Card Spending Declines: Which Card Features Matter to Consumers and Additional Strategies to Stem the Revenue Hemorrhage |
Mar 2009 |
$1,250.00 |
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Overview
Credit card issuers are dealing with the perfect storm of pressures: industry, regulatory, competitive, and economic. This Javelin report, the first in a series, provides an understanding of the trends in consumer credit card
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Published by: Javelin Strategy & Research
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24
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Gen Y Acquisition Strategies How to Woo, Win and Keep Them |
Feb 2009 |
$1,500.00 |
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Financial institutions are wise to target Gen Y consumers now, not later. These young Americans already can be profitable, and their economic might is growing. Just as important, Gen Y customers will pave the way
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Published by: Javelin Strategy & Research
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25
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2009 Identity Fraud Survey Report: Identity Fraud on the Rise But Consumer Costs Plummet as Protections Increase |
Feb 2009 |
$3,000.00 |
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For the first time in the past five years, identity fraud rates increased over the prior year. Yet during the same period, average consumer costs decreased sharply. The Javelin 2009 Identity Fraud Survey Report provides
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Published by: Javelin Strategy & Research
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