Should we be managing ITO and BPO engagements differently?

Should we be managing ITO and BPO engagements differently?

Published By: Ovum Plc
May 2009
R464-1220
Online Download $550.00
Global Site License $1,375.00

Description

ITO and BPO are very different beasts. Although both fall under the umbrella named 'outsourcing', the level of impact, breadth, maturity and skill sets associated with them can vary substantially.

Table of Contents

Executive summary: In a nutshell; Ovum view; Key messages/recommendations; Are ITO and BPO really different?; What am I paying all of this money for?; Are there fundamental differences?; How can it be best managed?; Outsourcing is not that complicated; Therefore, more control is needed; Are there best-practice governance models?; From a governance perspective, why are these outsourcing offerings so different?; What about multi-sourcing?; Will these models help realise the benefits?; How are these objectives realised, though?; Outsourcing changes the nature of risks involved; What are the key risk areas the organisation needs to consider?; How do ITO and BPO compare in these areas?
List of Figures: Figure 1: Depth of outsourcing penetration in organisations

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MindBranch, Inc., 131 Ashland St., Suite 200 North Adams, MA 01247 tel: 800-774-4410 fax: +1-413-664-9791 www.mindbranch.com