The Need for Speed: The Impact of Web-based Services Usage on Broadband Adoption,

The Need for Speed: The Impact of Web-based Services Usage on Broadband Adoption, Part One: Corporate Market (100+ employees)

Published By: In-Stat
September 2002
R97-1046
PDF Format (Single User) via Email, Minimum 1 Business Day $3,495.00

Description

This report provides the results of nearly 1,000 Web-based surveys with US business decision-makers in the mid-sized and enterprise business markets in In-Stat/MDR's Technology Adoption Panel. It includes current usage of Web-based services and resources, such as Internet-accessible e-mail, for-pay news and database subscriptions, online banking, and online appointment scheduling, among mid-sized and enterprise business IT decision-makers, as well as which of these services companies in these actually provide to their employees. This research shows how often mid-sized and enterprise business decision-makers use Web-based services, how the usage of these services has impacted total time spent online in this market and, consequently, if decision-makers have requested faster Web connections directly as a result. The kinds of locations (main, branch and home office) and the connections used in each of these locations is presented, in addition to which locations decision-makers have requested faster connections. Brand awareness data for major Web-based services providers for the mid-sized and enterprise company markets, such as Divine, Jamcraker, iCarian and Portera, are included in this report.

Table of Contents

Executive Summary

Methodology

Forecasting Techniques

Definitions

Structured Research Sources

The Need For Speed - Web-based Services Usage

Technology Adoption Panel (TAP) Research

Change in Scope of Demographics

Market Demographics

Number of Firms

Number of Employees

Work Environments: Middle Market

Work Environments: Enterprise Business

Use of Web-based Services

Services Used in 2002

Services Used in 2002 by Size of Business

Importance to Job Function

Importance to Job Function by Size of Business

Company-Provided Services

Company-provided Services by Size of Business

Frequency of Usage

Frequency of Use by Size of Business

Impact on Broadband Adoption

Web-services and Internet Usage

Web-based Services and Internet Usage by Size of Business

Connections Currently Used by Location

Main Office

Branch Office

Home Office

Requests for Faster Web Connections

Requests for Faster Web Connections by Size of Business

Brand Awareness

Brand Awareness by Size of Business

Conclusion

List of Tables

Table 1. Number of Firms - Corporate Market 2002-2006

Table 2. Number of Employees - Corporate Market, 2002-2006

Table 3. Service Currently in Use by Size of Business - Corporate Market, 2002

Table 4. Importance of Web-based Services to Job Function by Size of Business - Corporate Market, 2002

Table 5. Company-Provided Services by Size of Business - Corporate Market, 2002

Table 6. Frequency of Usage by Size of Business - Corporate Market, 2002

Table 7. Impact of Web-services on Online Usage by Size of Business - Corporate Market, 2002

Table 8. Percent Indicate Requested a Faster Connection to the Web by Type of Location and Size of Business- Corporate Market, 2002

Table 9. Brand Awareness by Size of Business - Corporate Market, 2002

List of Figures

Figure 1. Impact of Web-services on Online Usage - Corporate Market, 2002

Figure 2. Employment by Primary Location - Middle Market, 2002

Figure 3. Employment by Primary Location - Enterprise Business, 2002

Figure 4. Web-based Services Currently In Use - Corporate Market, 2002

Figure 5. Web-based Service Currently in Use (Continued) - Corporate Market, 2002

Figure 6. Importance of Web-based Service to Job Function - Corporate Market, 2002

Figure 7. Importance of Web-based Services to Job Function (continued) - Corporate Market, 2002

Figure 8. Company-Provided Services - Corporate Market, 2002

Figure 9. Company-Provided Services (continued) - Corporate Market, 2002

Figure 10. Frequency of Usage - Corporate Market, 2002

Figure 11. Impact of Web-services on Online Usage - Corporate Market, 2002

Figure 12. Connections Currently Used in the Main Office - Corporate Market, 2002

Figure 13. Connections Currently Used in the Brach Office - Corporate Market, 2002

Figure 14. Connections Currently Used in the Home Office - Corporate Market, 2002

Figure 15. Percent Indicate Requested a Faster Connection to the Web by Type of Location - Corporate Market, 2002

Figure 16. Brand Awareness - Corporate Market, 2002

Figure 17. Brand Awareness (continued) - Corporate Market, 2002

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PUBLICATION: The Need for Speed: The Impact of Web-based Services Usage on Broadband Adoption, Part One: Corporate Market (100+ employees)
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