Product Type: Market Research Report
Published by: Frost & Sullivan
Published: February 1999
Product Code: R1-1147Description A stronger focus on customer service and the increasing number of smaller call centers are leading to growth in the global automatic call distributor (ACD) system market, especially across North America and Europe. The world ACD market is predominantly controlled by large telecommunications companies that already have strong international operations. Companies that do not successfully address global markets will have difficulty maintaining market share. Users of this Frost & Sullivan report will be better able to gauge their own market position, strengths, weaknesses, and opportunities for the future.Table of Contents
- Executive Summary
- Introduction to the World ACD Systems Market
- Summary of Major Findings
- Industry Challenges and Research Methodology
- Identification of Challenges Facing the World ACD Systems Market
- Time Frame Analysis of Industry Challenges
- Frost & Sullivan's 12-Step Market Engineering Research Methodology
- Market Engineering Forecasting Methodology
- Glossary of Terms
- Market EngineeringMeasurement Analysis of the World ACD Systems Industry
- Introduction
- Market Overview and Definitions
- Presentation of Strategic Significance of Measurements
- Market Engineering Research for the North American ACD Systems Market
- Strategic Analysis and Forecasts of the Total Market
- Market EngineeringResearch for the European ACD Systems Market
- Strategic Analysis and Forecasts of the Total Market
- Market Engineering Research for the Asia/Pacific ACD Systems Market
- Strategic Analysis and Forecasts of the Total Market
- Market Engineering Research for the Latin American ACD Systems Market
- Strategic Analysis and Forecasts of the Total Market
- Market Engineering Research for the Africa/Middle East ACD Systems Market
- Strategic Analysis and Forecasts of the Total Market
- Frost & Sullivan's Market Engineering U.S. Call Center Software Industry Awards
- Introduction
- Purpose of the Frost & Sullivan Market Engineering Awards
- Profilesof Strategically Targeted Companies
- Aspect Telecommunications (408) 325-2200
- Ericsson Business Networks AB (46) 8 422 0000
- Fujitsu Business Communication Systems, Inc. (714) 630-7721
- Lucent Technologies (908) 582-3000
- Mitel Corp. (613) 592-2122
- Nortel Networks (972) 684-1000
- Philips Business Communications (PBC) (31) 35-689-1095
- Rockwell Electronic Commerce (630) 227-8000
- Siemens AG (49) 89 92 21 0
- Tadiran Telecommunications, Ltd. (972) 3-926-2204
- Database of Key Industry Participants
- Table of Figures
- Table of Charts
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