Product Type: Market Research Report
Published by: Frost & Sullivan
Published: June 1999
Product Code: R1-1337Description Since thousands of companies are vying for call center business, competition between service providers is going to be fierce. This report analyzes the market for outsourcing services, including inbound and outbound services, plus the market for networking services, including network routing and network management services. By examining market drivers and restraints and by presenting expert forecasts for each segment, this report offers readers an in-depth guide to the future of this promising field. It assesses challenges and presents strategic recommendations. From Frost & Sullivan.Table of Contents
- Introducing the Market Engineering Consulting Report
- Introduction
- The Market Engineering System
- Market Engineering Report Elements
- Strategic Benefits of Market Engineering for Readers of This Report
- Top Ten Benefits of a Market Engineering Consulting Report
- A Word of Caution
- Executive Summary
- Introduction to the U.S. Call Center Services Market
- Summary of Major Findings
- Industry Challenges and Research Methodology
- Identification of Challenges Facing the U.S. Call Center Services Market
- Time Frame Analysis of Industry Challenges
- Frost & Sullivan's 12-Step Market Engineering Research Methodology
- Market Engineering Forecasting Methodology
- Glossary of Terms
- Market Engineering Measurement Analysis of the Total U.S. Call Center Services Market
- Introduction
- Market Overview and Definitions
- Presentation of Strategic Significance of Measurements
- Market Forecasts, Drivers, Restraints, and Other Market Trends for the U.S. Call Center Services Market
- Drivers and Restraints
- Subscriber and Revenue Forecasts
- Percent of Revenues by Type of Service
- Percent of Revenues by End-User Type
- Market Engineering Research for the Outsourcing Services Market
- Forecasts of the Total Market
- Market Engineering Research for the Call Center Networking Services Market
- Forecasts of the Total Market
- Market Engineering Research for the End-User Markets for U.S. Call Center Services
- Forecasts for the End-User Markets
- Market Engineering Strategy
- What Is Market Engineering Strategy?
- How to Improve the Market Engineering Strategy Development Process
- Market Engineering Strategic Recommendations
- Market Engineering Planning in the U.S. Call Center Services Market Industry
- Integrating Market Engineering into the Business Planning Process
- Using Market Engineering Planning to Support the Business Planning Process
- Implementation of Market Engineering
- Introduction and Summary
- How to ImplementMarket Engineering in a Company
- How to Make the Most of this Market Engineering Report
- Market Engineering Monitoring of the U.S. Call Center Services Industry
- The Purpose of Market Engineering Monitoring
- How to Design a Successful Monitoring Program
- Top Ten Critical Elements of a Market Engineering Program in the U.S. Call Center Services Market
- Frost & Sullivan's Market Engineering U.S. Call Center Services Industry Awards
- Frost & Sullivan's Strategic Recommendations for Further Research
- Profiles of Strategically Targeted Companies
- Apac Customer Services, Inc.
- AT&T Corporation
- Convergys Corporation
- Mci Worldcom
- Precision Response Corporation
- Sitel Corporation
- Sprint Corporation
- SPS Payment Systems, Inc.
- Telespectrum Worldwide, Inc.
- West Teleservices Corporation
- Database of Key Industry Participants
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