Product Type: Market Research Report
Published by: Frost & Sullivan
Published: August 1999
Product Code: R1-1415Description This report covers the markets for sales force automation, marketing automation and customer service automation software. For each segment, industry experts analyze market drivers and restraints and present expert forecasts. The study also includes in-depth chapters on customer interaction software, e-commerce CRM software and professional services for CRM, offering its users a comprehensive guide to this industry. This report monitors technology and demand trends, identifies significant challenges, and includes profiles of key industry participants. From Frost & Sullivan.Table of Contents
- Introducing the Market Engineering Consulting Report
- The Market Engineering System
- Market Engineering Report Elements
- Strategic Benefits of Market Engineering for Readers of This Report
- Top Ten Benefits of a Market Engineering Consulting Report
- A Word of Caution
- Executive Summary
- Introduction to the Customer Relationship Management Software Market
- Summary of Major Findings
- Industry Challenges and Research Methodology
- Identification of Challenges Facing the Customer Relationship Management (CRM) Software Market
- Time Frame Analysis of Industry Challenges
- Frost & Sullivan's 12-Step Market Engineering Research Methodology
- Market Engineering Forecasting Methodology
- Glossary of Terms
- Market Engineering Research for the Total European Customer Relationship Management (CRM) Software Market
- Forecasts of the Total Market
- Forecasts of the German Market
- Forecasts of the French Market
- Forecasts of the Italian Market
- Forecasts of the United Kingdom Market
- Forecasts of the Iberian Market
- Forecasts of the Benelux Market
- Forecasts of the Scandinavian Market
- Forecasts of the Rest-of-Europe Market
- Market Engineering Research for the Sales Force Automation Software CRM Market
- Forecasts of the Total Market
- Forecasts of the Contact Management Software CRM Market
- Forecasts of the Configuration Management Software CRM Market
- Market Engineering Research for the Marketing Automation Software CRM Market
- Forecasts of the Total Market
- Market Engineering Research for the Customer Service/Care Software CRM Market
- Forecasts of the Total Market
- Forecasts of the Helpdesk/Call Centre Software Market
- Forecasts of the Field Service Software Market
- Customer Interaction Software
- Introduction
- Integrated Applications and Functionality
- Different Demands from the Mid/Low-End Market
- Extending the Channel Process
- E-Commerce Customer Relationship Management
- Introduction
- Development of the Internet
- The Internet as a Business Tool
- Language Development for the Web
- E-Commerce Channel Trends
- Costs of E-Commerce
- Technology Language
- Strategies for CRM
- Professional Services for Customer Relationship Management
- Introduction
- Outsourcing
- Consulting and Integration
- Market Engineering Strategy
- What Is Market Engineering Strategy?
- How to Improve the Market Engineering Strategy Development Process
- Market Engineering Strategic Recommendations
- Database of Key Industry Participants
- Market Participants
- Related Companies
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