Online Customer Service Live Collaboration Tools Markets

While the news media continues to report the failures of e-commerce ventures, dot.coms that remain in business will increasingly demand solutions that will help them acquire and retain more paying customers. As a key part of their customer service strategies, many firms will adopt solutions that enable real-time interactions with end users. Interactive chatting, call-back features, and solutions that allow customer service agents and customers to browse sites simultaneously will soon join e-mail management systems as vital pieces of the total customer care strategy.

This Frost & Sullivan report analyzes the major segments of online customer service live collaboration tools markets, including markets for text chatting, call-back, and co-browsing solutions. By highlighting market drivers and restraints and by assessing the impact of e-commerce trends on the marketplace, this report gives users a privileged view of a burgeoning field.

• Online Customer ServiceLive Collaboration Tools Market
  
  
  
  • Executive Summary
    
  • Market Analysis
    
  • Competitive Analysis
    
  
  

• Table of Figures
  
• Table of Charts