Industry Research Reports and Market Analysis at MindBranch.com
  

Hosted Contact Center Trends - A Market Insight

Product Type: Market Research Report
Published by: Frost & Sullivan
Published: December 2005
Product Code: R1-4576
Description
This report is a market insight of hosted contact center trends and includes information on market trends, business benefits, challenges and solution providers.
Table of Contents

1. HOSTED CONTACT CENTER TRENDS - A MARKET INSIGHT




Introduction

1. Introduction

2. Scope and Methodology




Market Trends

1. Outsourcing and Multi-sourcing

2. SMB and downstream markets




Business Benefits

1. Moving from Cap-ex to Op-ex

2. Reduced IT maintenance and management costs

3. Ease of provisioning multi-site and remote agents




Challenges

1. Inertia owing to high investments in Premise technology

2. Concerns regarding Control and Security




Solution Providers

1. Technology vendors

2. Service providers




Conclusion
Ordering and More Information
Price and Delivery Options


MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence.