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Growth Opportunities for Service Providers - Understanding Contact Center Opportunities in Asia Pacific

Product Type: Market Research Report
Published by: Frost & Sullivan
Published: December 2005
Product Code: R1-4647
Description

This Frost & Sullivan research service entitled "Growth Opportunities for Service Providers: Understanding Contact Center Opportunities in Asia Pacific" provides an overview of the opportunities for telecom service providers in the Asia Pacific contact center market. In this research, Frost & Sullivan's expert analysts thoroughly examine the following markets: Asia Pacific contact center outsourcing and hosted market.

Table of Contents
1. Growth Opportunities for Service Providers
        1. Rationale for New Opportunity Identification
                1. Asia Pacific Business Telecoms Spending
                2. Defining the Opportunity
        2. Shared Services/Business Process Enablement/Outsourcing
                1. Business Process Outsourcing
                2. SSO Overview: Market Forecasts
                3. SSO Value Chain
                4. Players within the Value Chain
                5. Telco and SSO
        3. Overview of the Asia Pacific Contact Center Market
                1. Asia Pacific Contact Center Market Trends
                2. Assessment of the Asia Pacific Contact Center Landscape
        4. Contact Center Opportunity Assessment
                1. Types of Contact Center Models
        5. Contact Center Opportunity Assessment Hosted
                1. Top Business and Technology Drivers in a Contact Center
                2. Service Providers Need to Educate the Market
        6. Contact Center Opportunity Assessment Outsourced
                1. Asia Pacific Outsourcing Landscape
        7. Telecom Service Providers in Contact Center Industry
                1. Telstra
                2. The PLDT and Avaya Alliance
                3. Sprint and Verizon
                4. TeleTech
                5. Many Service Providers are also Working with Cosmocom
        8. Key Success Factors
                1. Hosted Model Business Proposition
                2. Outsourced Model Business Proposition
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