Product Type: Market Research Report
Published by: Frost & Sullivan
Published: July 2006
Product Code: R1-5334Description The Asia Pacific market has a set of mature and growth markets where contact center applications are at different stages in their lifecycle. Mature contact center markets such as Australia, Japan, South Korea, Hong Kong and Singapore, saw great traction for IP based contact center solutions and other sophisticated applications such as Speech, Multimedia and Optimization. Growth markets such as India, China, Philippines, Thailand, and Malaysia saw setup of new contact centers and big expansions. Increasing focus from domestic enterprises, Telcos and Governments on customer service and the rise in demand for customer service outsourcing and offshoring from U.S. and U.K., and also from within Asia Pacific is fuelling the growth in the market.
Table of Contents 1 | THAILAND CONTACT CENTER APPLICATIONS MARKET |
