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Contact Center Performance Analytics - Market InsightProduct Type: Market Research ReportPublished by: Frost & Sullivan Published: August 2006 Product Code: R1-5391 Description Performance analytics are significant contributors to contact center performance improvements. This market insight discusses four approaches for performance improvement, namely, Performance Management, Speech Analytics, Operational Analytics, and Self-Service Analytics. It also provides an overview of the vendor marketplace and the products offered.Table of Contents
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| Market Insight 1. Introduction 2. Performance Management 3. Speech Analytics 4. Additional Performance Improvement Avenues 5. Business Value of Performance Analytics 6. Products Offered by Key Industry Participants 7. Growth Challenges 8. Core Themes for Performance Analytics 9. Conclusion |
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