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Brazil IT Infrastructure Outsourcing Services MarketProduct Type: Market Research ReportPublished by: Frost & Sullivan Published: March 2007 Product Code: R1-5726 Description This Frost & Sullivan research service titled Brazil IT Infrastructure Outsourcing Services Markets provides an overview of the IT infrastructure outsourcing landscape in Brazil, with revenues and forecast for the country, along with a complete analysis of key market drivers, restraints and trends that are impacting this market. In this research service, Frost & Sullivan's expert analysts thoroughly examine the following outsourced service segments: co-location, dedicated hosting, storage, disaster recovery, and network management.Market Overview IT Infrastructure Outsourcing Providers in Brazil Strive to Provide End-to-end Outsourcing Contracts to Capture Market Share The IT infrastructure outsourcing market in Brazil is seeing renewed growth as end users look for ways to tackle changing regulations and increasingly complex business processes. Besides developed verticals such as manufacturing, banking and finance, telecommunications and services, there is demand from emerging sectors such as retail and health care as well. The large enterprises segment is adopting IT outsourcing services of greater complexity, recognizing that its advantages extend beyond operational cost savings "With increased customization of service solutions and contracts that attend the specific requirements of the various segments, there is tremendous opportunity available for the outsourcing providers in Brazil," says the analyst of this research service. "Medium and small companies are a particularly attractive segment since they require simpler data center projects such as dedicated hosting, co-location and storage." Thus, leading service providers in Brazil are increasingly leveraging full infrastructure outsourcing contracts, focusing on integrated solutions and advanced services to meet growing demand from clients. As basic services such as co-location and hosting become more commoditized, global IT providers are signing alliances with data center providers to take the responsibility for these services. Simultaneously, larger IT service providers are taking the responsibility for more complex services and for the overall management of the outsourcing project. For data center service providers, partnerships and alliances with global IT service providers give them a competitive edge, allowing them to obtain stronger contracts within larger enterprises. Bundling Services Helps Outsourcers to Consolidate Position among Highly Informed Customers The increased awareness from the demand side of IT infrastructure outsourcing services markets in Brazil not only drives the market, but also denotes more demanding customers that are discerning in the selection of the outsourcing service provider. Thus, the main strategy of global IT service providers with regard to sales has been the bundling of infrastructure outsourcing services. Offering integrated full outsourcing services helps them gain more robust and stronger contracts. The bundling of high-margin services also helps overcome the price deflation in the market. Since end users select service providers on the basis of the quality of the service (QoS), the accomplishment of service-level agreements (SLAs) and previous successes, service providers are focusing on these areas to gain the trust of clients and strengthen their market position. For the near future, continued growth is expected from network management outsourcing, while a gradual increase is likely in the adoption of storage and disaster recovery/business continuance services. Table of Contents
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