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North American Managed Voice and Data CPE Services MarketsProduct Type: Market Research ReportPublished by: Frost & Sullivan Published: May 2007 Product Code: R1-5835 Description This Frost & Sullivan research service titled North American Managed Voice and Data CPE Services Markets focuses on managed services that specifically aim at monitoring and managing voice and data CPE residing at enterprise facilities. In this study, Frost & Sullivan’s expert analysts examine the trends in wide area network (WAN) and local area network (LAN) data, and time division multiplexer (TDM) and Internet Protocol (IP) telephony equipment management services.Increasing Network Complexity Drives Managed Voice and Data CPE Services Markets The North American managed customer premise equipment (CPE) service market continues to evolve as new vendors enter the market and existing vendors expand and enhance their offerings. From a demand perspective, increasing network complexity is driving a growing number of enterprise customers to outsource/out-task management of network infrastructure including devices, services, and applications. "Furthermore, growing enterprise emphasis on reducing network downtime is also stimulating interest in managed CPE services," according to the analyst of the study. "The competitive environment within the managed CPE space involves several layers of competitors including telecom carriers, equipment vendors, systems integrators, value-added resellers, as well as virtual network operators (VNOs)." Unlike traditional telecom services, managed services, specifically managed CPE services, allow vendors to avoid intense price wars by customizing their contracts. For instance, while the managed router service segment faces multiple layers of competition, individual variances in enterprise network architecture and set-up stipulate the need for the customization of managed router services, thereby helping vendors avoid strictly price-based competition to an extent. Network Complexity Combined with Pressure in Verticals Encourages Market Growth Unlike network-based managed services that face concentrated demand among smaller businesses and branch offices, managed CPE services continue experiencing demand across small, medium, and large organizations. Specifically, the large installed base of voice and data CPE within the medium and large enterprise segment is indicative of the continuing need for equipment management services. The growth in the number of network devices as well as the enhanced functionality of hardware such as routers and switches is leading enterprise customers to seek the management of these devices from telecom and IT vendors. In addition to growing network complexity, verticals such as manufacturing that face intense competitive pressure are increasingly focusing on core business activities. "In addition, organizations from these verticals are increasingly seeking to reduce operating costs in various areas including telecom and IT-related costs, thereby increasing the appeal of managed services including managed CPE," explains the analyst. "Similarly, other sectors such as healthcare, retail, education, and financial services are also aiming to reduce overall cost, which in turn drives demand for managed services." Table of Contents
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