Product Type: Market Research Report
Published by: Frost & Sullivan
Published: June 2007
Product Code: R1-5866Description The North American hosted contact center market is currently moving beyond the early adopter stage, with immense growth potential for the future. This Research service examines market trends, drivers, and restraints to adoption of hosted contact centers. Market size and shares based on deployment size and vendor categories are presented. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.
Table of Contents - 1 NORTH AMERICAN HOSTED CONTACT CENTER MARKET
- Summary of Major Findings
- Introduction
- Business Benefits
- Product Definitions
- Market Segments
- Vendor Landscape
- Market Engineering Measurements
- Market Trends
- End-user Survey Results
- Pricing Trends
- Industry Challenges
- Market Drivers
- Market Restraints
- 2006 Market Breakouts
- Definitions - Market Metrics
- Market Breakout by Deployment Size
- Market Breakout by Vendor Category
- Market Breakout by Vendor Category by Deployment Size
- Market Forecasts
- Hosted Contact Center Seat and Revenue Forecasts
- Small Deployment Seat and Revenue Forecasts
- Midsize Deployment Seat and Revenue Forecasts
- Large Deployment Seat and Revenue Forecasts
- Forecast Summary
- Competitive Analysis
- Market Share Analysis
- Competitive Structure
- Vendor Profiles - Technology Vendors
- Vendor Profiles - Application Service Providers
- Vendor Profiles - Telecommunications Service Providers
- Vendor Profiles - Outsourcers
- Strategic Analysis
- Strategic Considerations
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