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U.S. Government Vertical Communication Service and Solution Markets

Product Type: Market Research Report
Published by: Frost & Sullivan
Published: July 2007
Product Code: R1-5938
Description
This Frost & Sullivan study aims to assist market participants in leveraging the market potential by presenting an in-depth analysis of opportunity areas in the market. The study includes an analysis of key market challenges, drivers, restraints and trends that are impacting the government vertical spending on communication services and solutions. The study includes a discussion of current and future technology adoption trends in this vertical market based on results analyzed from an end-user survey conducted by Frost & Sullivan.
Table of Contents
1 INTRODUCTION

Executive Summary

Executive Summary

Study Scope and Research Methodology

Overview of Vertical Market IT/Telecom Expenditures

Federal Government Market

State and Local Government Market

2 MARKET OVERVIEW AND TREND ANALYSIS

Market Overview

Market Challenges

Market Drivers

Market Restraints

An Overview of Emerging Market Trends

Growth in Teleworkers

Wireless Services in Transportation

Public Safety Initiative - Reverse 911

Municipal WiFi for Video Surveillance

Disaster Recovery - Collaborative Initiatives

Regional Call Centers - Consortium Buying

3 END-USER RESEARCH - MARKET CHALLENGES/BUSINESS PRIORITIES/PURCHASE DECISION CRITERIA

Demographic Profile of Survey Sample

Employee Size of Organization

Government Entity

Job Title/Position

Functional Area/Department

Technology Purchase - Influencers and Decisions Makers

Role in Organization’s Purchase of Telecom/IT Equipment and Applications & Services

Telecom/IT solutions Purchase - Influencers

Telecom/IT Solutions Purchase - Decision Makers

Technology Adoption Pattern

Challenges Perceived by Buyers -Market Challenges

Challenges Faced by Government Agencies in Adopting New IT/Telecom Technologies

Challenges Faced by Government Agencies in Managing Existing IT/Telecom Technologies

Government Vertical Market - Business Priorities

What are the market needs?

4 END-USER RESEARCH - COMMUNICATION SERVICE AND SOLUTION ADOPTION TRENDS

Technology Usage/Adoption Trends

Voice Services/Systems

Data Services/Systems

Internet Services

Business Process Applications/Services

Other Applications

Managed or Hosted Applications and Services

What Percentage of Respondents use Managed or Hosted Applications and Services?

Top Reasons for Organization’s Decision to Utilize Managed or Hosted Applications and Services

Decision Criteria for Choosing a Vendor

Expected Change in Organization’s Usage of Managed Services over the Next One to Two Years

Are the Organization’s Managed Services Entirely Managed in-house or Fully Outsourced or Managed partly in-house and partly Outsourced?

Disaster Recovery Plan -Implementation Trends

What is the Availability of a Formal Business Continuity and Disaster Recovery Plan at Government Organizations?

What are the Steps Undertaken as Part of Business Continuity and Disaster Recovery Planning?

How Often do Government Organizations Undertake Testing of Business Continuity and Disaster Recovery Plans?

Mobile Workforce - Technology Usage Trends

What Percent of Government Workforce is Mobile or Consists of Remote Workers?

What Transport Technologies are Used to Connect Mobile/Remote Workforce at Multiple Locations?

5 BUYER BEHAVIOR AND MARKET PERCEPTION ABOUT VENDORS

Market Perception about Vendors

Importance of Statements - Choice of Vendor

Satisfaction with Vendor / Provider

Reasons for Continuing with Current Vendor / Provider

Likelihood of Changing Present Vendor / Provider in Next One-Two Years

Reasons for Changing the Current Vendor / Provider

6 MARKET OUTLOOK

Market Outlook

End User Analysis - Technology Spending Trends

Market Outlook


Ordering and More Information
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