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Speech Analytics in Contact Centers - Market Insight

Product Type: Market Research Report
Published by: Frost & Sullivan
Published: January 2008
Product Code: R1-6233
Description
This market insight examines the background behind the emergence of speech analytics tools in contact centers. This research study defines speech analytics, lays out the arguments for using speech analytics in contact centers, and discusses how the market landscape that exists today will affect future adoption of this very new technology.
Table of Contents
1 SPEECH ANALYTICS IN CONTACT CENTERS




Introduction


Introduction


Definitions and Background


Defining Analytics in Contact Centers

Putting the Speech in Analytics

Historical Background


Market Picture


Market Overview

Product Offerings

The Benefits Case

Challenges in the Marketplace


Critical Success Factors


Common Elements of Successful Deployments

Partnerships Across the Industry

Competitive Positioning

Ordering and More Information
Price and Delivery Options


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