Product Type: Market Research Report
Published by: Frost & Sullivan
Published: June 2008
Product Code: R1-6524Description This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.Table of Contents - 1 NORTH AMERICAN INBOUND CONTACT ROUTING MARKET
- Summary of Major Findings
- Introduction
- State of the Market
- Product Definitions
- Market Engineering Measurements
- Market and Technology Trends
- Market Challenges
- Market Drivers
- Market Restraints
- Market Analysis
- Restatement of 2006 Revenues
- Revenue Forecasts
- Forecast Assumption and Factors
- IP Versus TDM Forecast
- Pricing Analysis
- Percent of Revenue by Size of Contact Center
- Revenue Breakdown - U.S. & Canada
- Vertical Market Analysis
- Competitive Analysis
- Competitive Structure
- Market Share Analysis
- Competitive Radar
- Vendor Profiles
- Aspect Software
- Avaya
- Cisco Systems
- Genesys Telecommunications Laboratories
- Interactive Intelligence
- Mitel Networks
- NEC
- Nortel Networks
- Siemens Enterprise Communications
- Others (A-L)
- Others (N-Z)
- Critical Success Factors
- Strategic Analysis
- Strategic Growth Recommendations
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