Product Type: Market Research Report
Published by: Frost & Sullivan
Published: July 2009
Product Code: R1-7354Description This research study looks at market trends, drivers, and restraints for the North American Inbound Contact routing market. It also provides market size, market share, forecasts, pricing analysis, and market breakdown by size of contact center and vertical market. Vendor solution offerings and strategies are analyzed in a competitive framework and considerations for market penetration and growth are proposed.Table of Contents - 1 NORTH AMERICAN INBOUND CONTACT ROUTING SYSTEMS MARKET
- Summary of Major Findings
- Introduction
- Scope and Methodology
- Product Definition
- Market Trends
- Market Engineering Measurements
- Industry Challenges
- Market Drivers
- Market Restraints
- Market Analysis
- Revenue Forecasts
- Revenue Breakdown by Country
- Revenue by End-user Vertical
- Revenue Breakdown by System Size
- Pricing Analysis
- Competitive Dynamics
- Market Share Analysis
- Vendor Profiles
- Products Offered by Major Vendors
- Aastra
- Alcatel-Lucent
- Altitude Software
- Aspect Software
- Avaya
- Cisco
- Convergys
- Cosmocom
- Genesys
- Interactive Intelligence
- Mitel
- NEC Unified
- Nortel
- Oracle
- Siemens Enterprise Communications
- Syntellect
- Zeacom
- Strategic Considerations
- Strategic Growth Recommendations
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