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Business Process Outsourcing - What do the Users Think?Product Type: Market Research ReportPublished by: IDC Published: January 2004 Product Code: R104-14326 Description This IDC study presents IDC's findings and analysis from its survey of 207
Australian based corporate managers and executives regarding current and
expected buying behaviour and preferences for BPO services. This study focuses
on assessing demand for BPO along specific functional segments, including
customer care, human resources, finance and accounting, sales, marketing,
procurement, administration, logistics, facilities and operations managements.
It also focuses on intentions across vertical industries and company size.
"IDC's user research clearly indicates a significant, and growing, acceptance
of the BPO model. The broad spread of demand across the wide range of business
processes reinforces the strategic relevance of this intended adoption of
externally managed business activity. At this very early stage, future
prospects for the BPO sector look quite strong," said Kathy Benson, Senior
Analyst, Outsourcing, IDC Australia.Table of Contents Table of Contents IDC Opinion In This Study Methodology Respondent Demographics Vertical Market Segmentation Figure: Vertical Market Segmentation Respondent by Company Size Figure: Profile of Respondents by Company Size Respondent Position or Title Figure: Types of Key Decision Maker Interviewed Situation Overview Introduction Survey Findings Market Characteristics Business Activity Analysis Table: Business Process Outsourcing Position by Business Activity Percentage of Companies (%) Figure: Relative Proportion of Companies Planning to Outsource Business Activities by Company Size, Year End 2003 Vertical Market Analysis Table: Top Three Industry Sectors by Business Activity - Based on Intended Level of BPO Penetration by Year End 2004 Table: Vertical Industry Most Penetrated Currently by Business Activity Future Outlook Essential Guidance Actions To Consider Learn More Related Research Synopsis |
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