|
|
Case Study: Loop Customer Management Use of Staffware to Implement Workflow and Business Process AutomationProduct Type: Market Research ReportPublished by: IDC Published: February 2004 Product Code: R104-14589 Description This study describes the implementation of workflow and business process
automation (BPA) at Loop Customer Management Ltd. using software from
Staffware. Contrary to general opinion, the study shows that it is possible for
a service industry to deliver significant improvements in customer perceptions
of service, together with greater staff loyalty, through the implementation of
automated solutions.
According to Rob Hailstone, IDC's director of European Software Infrastructure
Research, "It is refreshing to discover a real-world example where improving
the customers' perception of service is the overriding objective. That this has
been achieved while also reducing costs and increasing staff loyalty says much
for the Staffware technology and the professionalism with which it has been
implemented."Table of Contents Table of Contents IDC Opinion In This Study Situation Overview Background to Loop Customer Management Ltd. Initial Project Experiences Figure: Simplified WAVES System Diagram Figure: Generic Process Model for Loop Customer Contacts Business Benefits Competitive Advantage Staff Satisfaction Direct Cost Benefits Customer Satisfaction Industry Recognition Future Outlook Essential Guidance Learn More Related Research Synopsis |
|
||||||||
MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence. |