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Key Factors for the Use of Offshore Resources by Canadian BusinessesProduct Type: Market Research ReportPublished by: IDC Published: February 2004 Product Code: R104-14658 Description The IT services market is quickly coming to a crossroad in Canada as the impact
of offshore services providers gradually begins to penetrate all aspects of the
IT services spectrum. At present, a very small percentage of IT service
spending is captured by offshore firms. However, Canadian vendors will have to
monitor the growth of offshore service firms in order to assess the positioning
of competitors in the market.
"Canadian IT service firms will have to regularly ask themselves if and under
what conditions offshore firms become compelling alternatives to local service
delivery options," says Jim Westcott IDC Canada outsourcing analyst. "Those
vendors that ask this question as a matter of course will be able to adapt
quickly to changes and retain an advantageous position."Table of Contents Table of Contents IDC Opinion In This Study Methodology Situation Overview Introduction Figure: Proportion of Survey Responses Outsourcing and Using Offshore Resources Applications/Processes/Activities Figure: Current Use of Outsourcing Services by Application/Process/Activity Outsourcing activities Figure: Activities Sought When Outsourcing IT Services Offshore outsourcing drivers Figure: Drivers of Offshore Outsourcing Attributes Figure: Attributes Driving Choice of Offshore Outsourcer Concerns/Objections Figure: Concerns About Using Offshore Outsourcing Lessening Concerns/Objections Figure: Objections About Offshore Outsourcing Lessened if Provider Headquartered in Canada or USA Future Outlook Essential Guidance Actions To Consider What is driving the use of outsourcing services? How do the drivers align with process outsourcing? How would offshore services affect these offerings? What are the inhibitors to offshore service provisioning? How do these drivers align with business process outsourcing? Impact on Canadian providers Learn More Related Research Synopsis |
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