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Engaging in Successful BPO: Leveraging the Lessons of ITOProduct Type: Market Research ReportPublished by: IDC Published: March 2004 Product Code: R104-14936 Description This document is about Engaging in Successful BPO: Leveraging the Lessons of ITOTable of Contents Table of Contents IDC Opinion In This Study Methodology Situation Overview Introduction Study Findings Context and Background Table: Primary BPO Drivers Project Management Future Outlook Figure: Phases of the BPO Market Essential Guidance BPO Buyers Table: Summary of IDC's Recommendations for BPO Buyers For BPO Service Providers Table: Summary of IDC's Recommendations for BPO Service Providers Learn More Related Research Appendix: Interview Guide ? Engaging in Successful BPO: Leveraging the Lessons of ITO Respondent Information BPO Context BPO Decision-Making and Bidding Process Project Management Conclusion Synopsis |
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