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India CRM Market Analysis and ForecastProduct Type: Market Research ReportPublished by: IDC Published: April 2004 Product Code: R104-15121 Description This document is about India CRM Market Analysis and ForecastTable of Contents Table of Contents IDC Opinion In This Study Introduction Methodology Executive Summary SITUATION Overview The CRM Market in India CRM Applications Market Size 2002 Table: Market Size of CRM Applications In 2002, (US$M) Key Trends CRM Applications Table: CRM Applications Synopsis in 2002,(US$M) Changing Influences in CRM Table: Historical Customer Orientation Vis-à-Vis CRM: Key Shifts Figure: Changing Influences in CRM Top Vendors and Market Share Figure: CRM Applications Market by Market Share, 2002 Customer Size Table: CRM Applications Market by Customer Size, 2002 CRM Analytics Figure: CRM Analytics Model Who is Buying CRM? A Verticals' Perspective Figure: CRM Applications Market in India by Vertical, 2002 Market Drivers and Inhibitors SMB - The Next Biggest Opportunity CRM Services Table: CRM Services Market(US$M) Figure: CRM Services by Market Activity, 2002 Future Outlook Forecast and Assumptions Forecast Assumptions, 2003-2007 Table: Key Forecast Assumptions for the CRM Applications Market, 2003-2005 CRM Applications Market Forecast, 2003-2007 Table: CRM Applications Market Forecast, 2003-2007 (US$M) Essential Guidance IDC Analysis Learn More Definitions ( CRM Applications Related Research Synopsis |
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