2003 U.S. WAN Manager Survey: Managed Network Services Adoption by Company Size:

2003 U.S. WAN Manager Survey: Managed Network Services Adoption by Company Size

Product Type: Market Research Report
Published by: IDC
Published: May 2004
Product Code: R104-15335

Description

This IDC study is one of several documents in which IDC presents the results of its annual U.S. WAN Manager Survey. This document presents the company size segmentation view of U.S. medium-sized and large businesses' perspectives on managed network services.

Melanie Posey, program manager for IDC's Web Hosting Services program, says, "Current use of managed networks services is directly proportional to company size. While there is considerable scope to expand penetration in the large enterprise segment, the medium-sized business market (particularly the smaller companies in this segment) represents a relatively untapped market."

Table of Contents

Table of Contents

IDC Opinion

In This Study

Methodology

Sample Frame and Sampling Method

Respondents

Interviews and Survey Schedule

Data Analysis

Weighting

Figure: Respondents by Company Size

Figure: Respondents by Vertical Market

Table: Number of Corporate Sites by Company Size (% of Respondents)

Table: Location of Corporate Sites by Company Size (% of Respondents)

Situation Overview

Introduction

Survey Findings

Managed Network Services Adoption and Decision Factors

Scope of Managed Service Usage

Service Provider Selection and Satisfaction

Table: Internal Management of Voice/Data Network and Computing-Centric IT Services by Company Size (% of Respondents)

Table: Purchase of Managed Network Services by Company Size (% of Respondents)

Table: Primary Reason for Not Purchasing Managed Network Services by Company Size (% of Respondents)

Table: Secondary Reasons for Not Purchasing Managed Network Services by Company Size (% of Respondents)

Table: Primary Reason for Using/Considering Managed Network Services by Company Size (% of Respondents)

Table: Scope of Current Managed Network Service Usage by Company Size (% of Respondents)

Table: Current Use of Third-Party Management for Network-Related Functions/Responsibilities by Company Size (% of Respondents)

Table: Network-Related Functions/Responsibilities Under Consideration for Outsourcing by Company Size (% of Respondents)

Table: Current Use of Third-Party Management for Specific Network Elements by Company Size (% of Respondents)

Table: Network Elements Under Consideration for Third-Party Management by Company Size (% of Respondents)

Table: Primary Managed Network Service Provider by Company Size (% of Respondents)

Table: Satisfaction with Current Managed Network Service Provider by Company Size (% of Respondents)

Table: Satisfaction with Current Service Provider's Managed Network Features by Company Size (Mean Rating)

Table: Willingness to Expand Current Service Provider's Network Management Responsibilities by Company Size (% of Respondents)

Table: Willingness to Use Current Service Provider for Expanded Network Management Services by Company Size (% of Respondents)

Future Outlook

Essential Guidance

Learn More

Related Research

Synopsis

Ordering and More Information

Price and Delivery Options

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