2003 U.S. WAN Manager Survey: Service Provider Selection, Decision Makers, and

2003 U.S. WAN Manager Survey: Service Provider Selection, Decision Makers, and Telecommunications Budgeting

Product Type: Market Research Report
Published by: IDC
Published: May 2004
Product Code: R104-15336

Description

This IDC study is one of several that present the results of IDC's annual U.S. WAN Manager Survey. It examines the results dealing with:

Choice of service provider Factors impacting service provider selection Involvement in the decision-making process by key company members Current telecommunications spending Expected increases/decreases in telecommunications spending

"According to IDC's U.S. WAN Manager Survey, multinational corporations are less concerned with price than their U.S.-only counterparts. Furthermore, a larger portion of MNCs expect their telecom budgets to increase and fewer expect decreases." ? Rena Bhattacharyya, IDC program manager, Worldwide Telecom Markets

Table of Contents

Table of Contents

IDC Opinion

In This Study

Methodology

Figure: Respondents by Number of Employees in Company

Figure: Respondents by Number of Corporate Sites

Figure: Respondents by Location of Corporate Sites

Figure: Respondents by Vertical Market

Situation Overview

Service Provider Selection

Figure: Primary International Voice Supplier

Table: Primary International Voice Supplier by Number of Employees in Company (% of Respondents)

Table: Primary International Voice Supplier by Number of Corporate Sites (% of Respondents)

Table: Primary International Voice Supplier by Location of Corporate Sites (% of Respondents)

Table: Primary International Voice Supplier by Time Zone (% of Respondents)

Table: Primary International Voice Supplier by Vertical Market (% of Respondents)

Figure: Most Important Factor in Selecting Telecommunications Carrier

Table: Most Important Factor in Selecting a Telecommunications Carrier by Number of Employees in Company (% of Respondents)

Table: Most Important Factor in Selecting a Telecommunications Carrier by Number of Corporate Sites (% of Respondents)

Table: Most Important Factor in Selecting a Telecommunications Carrier by Location of Corporate Sites (% of Respondents)

Table: Most Important Factor in Selecting a Telecommunications Carrier by Time Zone (% of Respondents)

Table: Most Important Factor in Selecting a Telecommunications Carrier by Vertical Market (% of Respondents)

Decision Makers

Figure: IT/Telecom Manager/VP Involvement in Network Decisions

Table: IT/Telecom Manager/VP Involvement in Network Decisions by Number of Employees in Company (% of Respondents)

Table: IT/Telecom Manager/VP Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)

Table: IT/Telecom Manager/VP Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)

Table: IT/Telecom Manager/VP Involvement in Network Decisions by Time Zone (% of Respondents)

Table: IT/Telecom Manager/VP Involvement in Network Decisions by Vertical Market (% of Respondents)

Figure: Business Unit Manager Involvement in Network Decisions

Table: Business Unit Manager Involvement in Network Decisions by Number of Employees in Company (% of Respondents)

Table: Business Unit Manager Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)

Table: Business Unit Manager Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)

Table: Business Unit Manager Involvement in Network Decisions by Time Zone (% of Respondents)

Table: Business Unit Manager Involvement in Network Decisions by Vertical Market (% of Respondents)

Figure: CFO Involvement in Network Decisions

Table: CFO Involvement in Network Decisions by Number of Employees in Company (% of Respondents)

Table: CFO Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)

Table: CFO Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)

Table: CFO Involvement in Network Decisions by Time Zone (% of Respondents)

Table: CFO Involvement in Network Decisions by Vertical Market (% of Respondents)

Figure: CIO/CTM Involvement in Network Decisions

Table: CIO/CTM Involvement in Network Decisions by Number of Employees in Company (% of Respondents)

Table: CIO/CTM Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)

Table: CIO/CTM Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)

Table: CIO/CTM Involvement in Network Decisions by Time Zone (% of Respondents)

Table: CIO/CTM Involvement in Network Decisions by Vertical Market (% of Respondents)

Figure: CEO Involvement in Network Decisions

Table: CEO Involvement in Network Decisions by Number of Employees in Company (% of Respondents)

Table: CEO Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)

Table: CEO Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)

Table: CEO Involvement in Network Decisions by Time Zone (% of Respondents)

Table: CEO Involvement in Network Decisions by Vertical Market (% of Respondents)

Telecom Budgeting

Figure: Spending on Telecommunications and Data Services

Table: Spending on Telecommunications and Data Services by Number of Employees in Company (% of Respondents)

Table: Spending on Telecommunications and Data Services by Number of Corporate Sites (% of Respondents)

Table: Spending on Telecommunications and Data Services by Location of Corporate Sites (% of Respondents)

Table: Spending on Telecommunications and Data Services by Time Zone (% of Respondents)

Table: Spending on Telecommunications and Data Services by Vertical Market (% of Respondents)

Figure: Telecommunications Budget

Table: Telecommunications Budget by Number of Employees in Company (% of Respondents)

Table: Telecommunications Budget by Number of Corporate Sites (% of Respondents)

Table: Telecommunications Budget by Location of Corporate Sites (% of Respondents)

Table: Telecommunications Budget by Time Zone (% of Respondents)

Table: Telecommunications Budget by Vertical Market (% of Respondents)

Figure: Telecommunications Budget Increase

Table: Telecommunications Budget Increase by Number of Employees in Company (% of Respondents)

Table: Telecommunications Budget Increase by Number of Corporate Sites (% of Respondents)

Table: Telecommunications Budget Increase by Location of Corporate Sites (% of Respondents)

Table: Telecommunications Budget Increase by Time Zone (% of Respondents)

Table: Telecommunications Budget Increase by Vertical Market (% of Respondents)

Figure: Telecommunications Budget Decrease

Table: Telecommunications Budget Decrease by Number of Employees in Company (% of Respondents)

Table: Telecommunications Budget Decrease by Number of Corporate Sites (% of Respondents)

Table: Telecommunications Budget Decrease by Location of Corporate Sites (% of Respondents)

Table: Telecommunications Budget Decrease by Time Zone (% of Respondents)

Table: Telecommunications Budget Decrease by Vertical Market (% of Respondents)

Future Outlook

Essential Guidance

Learn More

Related Research

Synopsis

Ordering and More Information

Price and Delivery Options

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