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U.S. Document Outsourcing 2004-2008 Forecast and Analysis

Product Type: Market Research Report
Published by: IDC
Published: May 2004
Product Code: R104-15606
Description

This IDC study examines the $14 billion document outsourcing market. Although segments of the market are mature, important dynamics in this market are creating substantial revenue opportunities. "To capitalize on these opportunities, document outsourcing vendors will need to adapt to changing customer requirements and important trends in the hardcopy market." ? Riley McNulty, research manager, Document Solutions, Multifunction Peripherals, and Printer Services

Table of Contents


Table of Contents


IDC Opinion


In This Study


Executive Summary


Methodology


Situation Overview


Table: U.S. Document Outsourcing Revenue, 2002 and 2003 ($M)


Onsite Document Outsourcing


Figure: U.S. Onsite Document Outsourcing Revenue Share by Function Type, 2003


Table: U.S. IT and Facilities/Operations/Purchasing Managers' Interest in Hardcopy Services by Function and Company Size (% of Respondents)


Figure: Interest in Outsourcing Hardcopy Devices


Offsite Document Outsourcing


Figure: Incidence of Outsourcing Printing to Offsite Third-Party Service Providers


Figure: In-House Annual Expenditure on Contractual Print Fulfillment


Vendor Profiles


Bowne Business Solutions


Canon Business Solutions


Daticon


Hewlett-Packard (HP)


IBM


Output Management Services


IKON


Kinko's


Lanier Professional Services


Merrill


Océ Business Services


Pitney Bowes Management Services


Xerox Services and Solutions and Xerox Global Services


Services and Solutions


Xerox Global Services


Future Outlook


Forecast and Assumptions


Table: U.S. Document Outsourcing Revenue by Function, 2002-2008 ($M)


Table: Key Forecast Assumptions for the U.S. Document Outsourcing Market, 2004-2008


Essential Guidance


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Related Research


Synopsis




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