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Canadian Front Office Solution Services Forecast, 2004-2008Product Type: Market Research ReportPublished by: IDC Published: June 2004 Product Code: R104-15781 Description
This study of the Canadian customer relationship management (CRM) solutions services market and the knowledge management (KM) solutions services market presents IDC Canada's preliminary forecast for the period 2004 to 2008 and discusses the key market drivers and trends reshaping these specific segments. Specifically, five-year forecasts are provided for IT consulting, systems integration, network consulting & integration, and custom application development services for both categories. This report answers three primary questions: How did the Canadian CRM and KM solution services markets fare in 2003? What can suppliers in the Canadian CRM and KM solution services markets expect in 2004 and beyond? What actions does IDC recommend to its clients to successfully compete in the Canadian CRM and KM solution services markets?"IDC Canada predicts that 2004 will mark the turning point for the Canadian CRM solution services market, with modest growth starting in 2004 and continuing through the near-term future," says Nigel Wallis, Senior Analyst for Professional Services Research at IDC Canada. "While market pressures might be keeping the larger enterprise opportunities at bay, there are unique CRM and KM service opportunities available in the market in 2004 that vendors should be aware of and take into consideration when looking for short-term client penetration opportunities." Table of Contents Table of Contents IDC Opinion In This Study Methodology Market Definitions Knowledge Management (KM) Situation Overview Software Market Overview Enterprise Applications Market Front Office Market Trends in 2003 Status of CRM Solutions in Canada Figure: Adoption Status of CRM Solutions in Canada, 2004 Table: Technology Investment Priorities Rated as Targeting Top Business Issues (%) Figure: Projected Opportunity for CRM Solution Services in Canada, 2004 Future Outlook Forecast and Assumptions Canadian IT Consulting & Integration Services Assumptions Table: Key Assumptions for IT Services Forecast, 2004-2008 Front Office Solution Services Forecast & Assumptions Table: Key Assumptions for Front Office Solution Services Forecast, 2004-2008 Front Office Solution Services Forecast Table: Canadian CRM Professional Services Forecast, 2003-2008 (C$M) Figure: Canadian CRM Professional Services Forecast, 2003-2008 (C$M) Project vs. Contract Services Opportunities Figure: The Evolving CRM Solution Services Market, Project versus Contract Knowledge Management (KM) Solutions Services Forecast Front Office Solution Services Forecast Table: Canadian Knowledge Management Solutions Services Forecast, 2003-2008 (C$M) Figure: Canadian KM Professional Services Forecast, 2003-2008 (C$M) Figure: The Evolving KM Solution Services Market, Project versus Contract Essential Guidance Front Office Services Learn More Related Research Methodology Research Inputs Consulting & Integration Forecast: Engagement View to Spending Definitions Market Definitions Solution Services Markets Customer Relationship Management (CRM) Knowledge Management (KM) Business Intelligence (BI) Synopsis |
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