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Canadian Outsourcing Services Market Trends 2004: Emerging Opportunities for an Expanding MarketProduct Type: Market Research ReportPublished by: IDC Published: June 2004 Product Code: R104-15782 Description
This document presents IDC Canada's outlook for outsourcing services in 2004. "The outsourcing services market, including both IT outsourcing and business process outsourcing, is still on the up-swing in Canada despite the effects of changing macroeconomic market conditions. The issues presented in this document, while not exhaustive, are reflective of the broad (and numerous) forces that are shaping the outsourcing services industry," says Jim Westcott, outsourcing analyst. Table of Contents Table of Contents IDC Opinion In This Study Situation Overview Figure: IT Services Spending 2001-2008 Future Outlook IT Outsourcing Services Trends in Canada for 2004 Trends in Full Stride Business Process Outsourcing Figure: Selected BPO Markets by Yearly Growth Rates: 2004 to 2008 Industry Consolidation Disaster Recovery and Business Continuity Figure: Outsourcing versus Core Competency for Business Recovery/Continuity Trends at the Tipping Point Offshore IT services in Canada Figure: Offshoring Plans in the Next 12 Months IT Security Figure: Outsourcing versus Core Competency for IT Security Economics I: Changing macroeconomic environment Economics II: Impact of shifting spending intentions Figure: Key Factor Forcing Action on Business/Organizational Problem Trends with hype leading the market Business Transformation Outsourcing (BTO) Figure: Degree of Desired Change Through Outsourcing Utility Computing Figure: Business Value of Utility Computing Essential Guidance The way forward BPO: Capitalizing on market hype Industry consolidation: Better, stronger, faster Disaster recovery/business continuity: Taking a seat at the outsourcing table Offshore services: The definition of 'local' depends on your viewpoint IT Security: The sooner the better The changing economic environment: Are the bulls ready to run again? Shifting spending intentions: evolving the outsourcing value proposition BTO: Looking for a place to happen Utility computing: The future begins today Learn More Related Research Synopsis |
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