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Canadian Outsourcing Services Market Trends 2004: Emerging Opportunities for an Expanding Market

Product Type: Market Research Report
Published by: IDC
Published: June 2004
Product Code: R104-15782
Description

This document presents IDC Canada's outlook for outsourcing services in 2004. "The outsourcing services market, including both IT outsourcing and business process outsourcing, is still on the up-swing in Canada despite the effects of changing macroeconomic market conditions. The issues presented in this document, while not exhaustive, are reflective of the broad (and numerous) forces that are shaping the outsourcing services industry," says Jim Westcott, outsourcing analyst.

Table of Contents


Table of Contents


IDC Opinion


In This Study


Situation Overview


Figure: IT Services Spending 2001-2008


Future Outlook


IT Outsourcing Services Trends in Canada for 2004


Trends in Full Stride


Business Process Outsourcing


Figure: Selected BPO Markets by Yearly Growth Rates: 2004 to 2008


Industry Consolidation


Disaster Recovery and Business Continuity


Figure: Outsourcing versus Core Competency for Business Recovery/Continuity


Trends at the Tipping Point


Offshore IT services in Canada


Figure: Offshoring Plans in the Next 12 Months


IT Security


Figure: Outsourcing versus Core Competency for IT Security


Economics I: Changing macroeconomic environment


Economics II: Impact of shifting spending intentions


Figure: Key Factor Forcing Action on Business/Organizational Problem


Trends with hype leading the market


Business Transformation Outsourcing (BTO)


Figure: Degree of Desired Change Through Outsourcing


Utility Computing


Figure: Business Value of Utility Computing


Essential Guidance


The way forward


BPO: Capitalizing on market hype


Industry consolidation: Better, stronger, faster


Disaster recovery/business continuity: Taking a seat at the outsourcing table


Offshore services: The definition of 'local' depends on your viewpoint


IT Security: The sooner the better


The changing economic environment: Are the bulls ready to run again?


Shifting spending intentions: evolving the outsourcing value proposition


BTO: Looking for a place to happen


Utility computing: The future begins today


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