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China Customer Relationship Management Applications 2004-2008 Forecast and AnalysisProduct Type: Market Research ReportPublished by: IDC Published: June 2004 Product Code: R104-15792 Description
This IDC study is divided into four main parts ? customer relationship management (CRM) applications market observations, market size, market drivers and inhibitors, and a market competitive analysis ? which provide an overview of market dynamics and development trends in the CRM applications market for the period of 2003?2008. It covers the competitive positioning of the leading vendors in the overall 2003 CRM applications market in China and provides a software revenue breakdown by industry, geographic area, and customer size as well as the future outlook for China's CRM applications market. "China's CRM market in 2003 was going well, driven by vendor performance, favorable government policy, and the entire IT market's recovery," said Vivian Li, Software and Service team analyst. "However, there are still many weaknesses in this market that serve as inhibitors, such as lack of professional IT people and successful experience and cases." Table of Contents Table of Contents IDC Opinion In This Study Methodology Executive Summary Situation Overview 2003 CRM Market Observations 2003 CRM Applications Market Size Table: China CRM Applications Revenue, 2002 and 2003 2003 CRM Applications Market by Module Table: China CRM Applications Revenue by Module, 2003 2003 CRM Applications Market by Industry Table: China CRM Applications Revenue by Industry, 2003 Financial Industry Telecom Industry Manufacturing Industry Business Services Wholesale/Retail Other Industries 2003 CRM Applications Market by Geography Figure: China CRM Applications Revenue Share by Geography, 2002 and 2003 2003 CRM Applications Market by Customer Size Figure: China CRM Applications Revenue Share by Customer Size, 2002 and 2003 2003 CRM Applications Market Drivers and Inhibitors Drivers Inhibitors 2003 CRM Applications Market Competitive Analysis Table: China CRM Applications Revenue by Top 10 Vendor, 2003 Future Outlook Forecast and Assumptions Table: China CRM Applications Revenue, 2003-2008 Figure: China CRM Applications Revenue, 2003?2008 Table: Key Forecast Assumptions for the China CRM Applications Market, 2004-2008 Essential Guidance Recommendations for CRM Vendors Learn More Related Research Definitions CRM Applications Geographic Market Table: China Geographic Market Definitions Synopsis |
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