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Denmark Business Process Outsourcing (BPO) Market Forecast and Analysis, 2003-2008Product Type: Market Research ReportPublished by: IDC Published: June 2004 Product Code: R104-15808 Description
"Spending on BPO services totaled approximately DKK 9,672 million in the Nordics and DKK 2,224 million in Denmark in 2003. IDC projects that this market will increase to DKK 22,653 million in 2008 at a compound annual growth rate (CAGR) of 18.6% in the Nordics and DKK 5,210 million at CAGR of 18.6% in Denmark", says Esa Peltonen Research Manager Finland. Table of Contents Table of Contents IDC Opinion In This Study Methodology Definitions Business Outsourcing Figure: The IT Outsourcing, Processing Services and BPO Relationship Business Process Outsourcing Services Processing Services Distinction Between BPO and Processing Services Key Versus "Other" Horizontal Business Functions Horizontal Versus Vertical BPO Horizontal (Functional) BPO Vertical (Industry-Oriented) BPO Core BPO The IT Components of BPO Table: IT Versus Non-IT Components of BPO Engagements IT Components Non-IT Components Executive Summary Table: 2003 Key BPO Market Trends and Implications for Service Providers Situation Overview Key Buyer Trends Cost Savings Continues to be the Number 1 Driver for BPO Cost Aside, More Strategic Imperatives Drive BPO Decisions Tactical Objectives Are Still in Play but Serve as Building Blocks Toward More Strategic Imperatives Decision Making Is in the Hands of Senior Business Executives The Due Diligence Process Has Become More Exacting, but Buyers Are Unclear About Principles and Procedures for Evaluating BPO Naturally, Shifts in What Companies Are Willing to Outsource Are Dramatic Buyers Demand a Total Package of Services Comprising a Comprehensive Set of Integrated Capabilities Buyers Place a Premium on Professional Services and Global Capabilities Buyers Distinguish Between Must-Haves and Deal Clinchers Key Vendor Trends Shifts in the Competitive Landscape Are Dramatic, with New Entrants from a Variety of Backgrounds The Business Models of BPO Service Providers Are Changing Mergers and Acquisitions Abound as Vendors Seek to Round Out Gaps Players Experiment with Different Entry Points for BPO Supply Is Ahead of Demand Outsourcing Status in the Nordics and Denmark Figure: Current Outsourcing Profile (IT- and Business Processes): Nordic Figure: Outsourced IT- or Business Processes Figure: Rating of Outsourcing Satisfaction in Nordic Companies Table: Satisfaction with outsourcing Benefits by country Figure: Reasons for not Outsourcing in Nordic Companies Table: Reasons for not outsourcing by Country Figure: Current Outsourcing Status, Denmark Impact of Offshore and Nearshore Markets in Eastern Europe Reasons for Building Nearshore Capabilities in Central and Eastern Europe EC Data Protection and Safe Harbor Shared Service Centers in Eastern Europe Czech Republic, Prague Accenture IBM GS Hungary, Budapest Accenture SYKES EDS Poland, Warsaw Atos Origin EDS Exult, Krakow Future Outlook BPO Forecast Drivers Inhibitors Forecast and Assumptions Table: Key Forecast Assumptions for the Danish BPO Market Development 2004-2008 Figure: The Migration to a BPO Services Delivery Model Market Analysis and Forecast, 2003-2008 Table: Total Nordic BPO Services Market, 2003-2008 - by process (DKK Million) Table: Total BPO Services Market in Denmark, 2003-2008 - by process (DKK Million) Human Resources Table: 2003 Buyer and Vendor Trends for Human Resource BPO Procurement Table: 2003 Buyer and Vendor Trends for Procurement BPO Finance and Accounting Table: 2003 Buyer and Vendor Trends for Finance and Accounting BPO Customer Care Table: 2003 Buyer and Vendor Trends for Customer Care BPO Industry - Specific BPO Overall trends in the forecast include: The IT Component of BPO Processing Services Forecast Table: Processing Services Market Size and Forecast in Denmark, 2003-2008, DKK Mill. Table: Key Forecast Assumptions for the Danish Processing Services Market Development 2004-2008 Trends in the Other BPO Sectors Logistics Table: 2003 Buyer and Vendor Trends for Logistics BPO Engineering/R&D Table: 2003 Key Trend and 2004 Outlook for Engineering/R&D BPO Sales and Marketing Table: 2003 Key Trends and 2004 Outlook for Sales and Marketing BPO Facility Operations and Management Table: 2003 Key Trends and 2004 Outlook for Facility Operations and Management BPO Training Table: 2003 Key Trends and 2004 Outlook for Training BPO News and deals Essential Guidance Learn More Related Research Synopsis |
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