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European Human Resource Management Services Market, Forecast and Analysis, 2003-2008Product Type: Market Research ReportPublished by: IDC Published: June 2004 Product Code: R104-15822 Description
Helped by a healthy recovery in the HR consulting markets, the Western European HR services market has witnessed a welcome return in confidence that has extended into the first quarter of 2004. The European human resource business process outsourcing (HR BPO) market in particular continues to attract new service providers with IT services and business process expertise. Contracts awarded to IBM by Procter & Gamble, to EDS by Infineon, and to ACS by General Motors Europe have resulted in significant numbers of European employees receiving HR services and support from third-party providers. The performance of service providers in 2003 suggests that confidence is returning to the market with evidence of a growing project and contract pipeline. IDC has made the following key forecasts for the period 2003 to 2008: Europe represents the second largest market for HR services after the U.S. with spending on HR services at more than $22.3 billion in 2003. The European market will grow to more than $32.6 billion by 2008 at a CAGR of 7.9%. HR BPO represents the fastest growing segment of the HR services market with growth projected at a CAGR of 17.9% over the forecast period 2003?2008."In established HR markets such as payroll and HR consulting, competition among service providers continues to exert a downward pressure on service fees," said Mike Friend, research manger with IDC's European Business Services area. "However, this market dynamic has been balanced by growing customer awareness of the need for investment in the HR function. Corporate governance, pensions reform, compliance, productivity, process efficiency and HR costs have all helped stimulate this demand. Buyer confidence has also been boosted by increased competition in the European HR services market, which has forced service providers to become ever more sophisticated in their ability to demonstrate the value add they can deliver above and beyond the in-house function and presented buyers with greater choice." Table of Contents Table of Contents IDC Opinion In This Study Methodology Situation Overview HR Services Market Overview Figure: Major Process Elements Within the HR Value Chain What Happened in HR Services in 2003? Economic Trends Customer Trends Driving Out Costs in the Organization a Growing Priority Workforce Performance Management and HR Metrics Employment Legislation Maturing HR Sourcing Strategies of Customer Base From SSC to Full HR BPO Future Outlook Forecast and Assumptions Table: Key Forecast Assumptions for the Western European HR Services Market, 2003-2008 Western European HR Services Market Forecast, 2003?2008 Figure: Western European HR Management Services Spending, 2003?2008 ($M) Table: Western European HR Management Services Market, 2003-2008 ($M) Analysis of the European HR Services Market by Services Segment HR Consulting HR BPO Figure: Western European HR BPO Services Market, by Country 2003?2008 ($M) Table: Western European HR BPO Services Market, 2003-2008- by Country ($M) HR Processing Services Payroll Analysis of Key European Markets Table: Western European HR Services Market, 2003-2008 - by Country ($M) Figure: Western European HR Management Services Market by Country, 2003?2008 ($M) Germany U.K. France Netherlands Italy Analysis of European HR Services Spending by Key Vertical Markets Figure: Western European HR Services Market, by Industry 2003?2008 ($M) Opportunities to Consider Employee Self-Service and Process Automation HR BPO Figure: Western European HR Management Services Spending Share by Service Category, 2003?2008 The Midmarket HR Shared Services Outsourcing HR Shared Services Challenges to Overcome The European HR Services Competitive Landscape, 2003/04 Key Competitive trends in Western Europe, 2003/04 Table: Major Announcements Impacting the Competitive Landscape in Europe Figure: HR Outsourcing Competitive Landscape ? Process Complexity Versus Geographic Reach HR Outsourcing Leadership Grid Figure: Competitive Landscape ? Selected European HR Outsourcing Providers Analysis of Leading Western European HR Service Providers Ranking of Western European HR Service Providers by 2003 Revenues Table: Western European HR Services Revenues by Service Provider Ranking of Western European HR Consulting Service Providers by 2003 Revenues Table: Western European HR Consulting Services Revenues by Service Provider Ranking of Western European HR Processing Services Providers by 2003 Revenues Table: Western European HR Processing Services Revenues by Service Provider Ranking of Western European HR BPO Services Providers by 2003 Revenues Table: Western European HR BPO Services Revenues by Service Provider Essential Guidance Actions to Consider Learn More Related Research Europe U.S.: Synopsis |
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