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Vertical Market Case Studies in IT Outsourcing - Financial ServicesProduct Type: Market Research ReportPublished by: IDC Published: June 2004 Product Code: R104-15978 Description
This IDC study examines Outsourcing from the perspective of the customer, specifically customers in the financial services sector. This study will provide insight into the drivers that influenced the financial services firms to take the path of outsourcing, the processes they used to determine the scope of the outsourcing engagement, the processes they used to manage the implementation, the effects of outsourcing on their business, the aspects of vendor management, and finally, the lessons learned. "This study highlights the need for IT outsourcing vendors to clearly demonstrate an understanding of the business requirements and therefore, the desired business outcomes of their clients in the financial services industry in order to develop a comprehensive IT outsourcing solution," says Osman Tora, research manager, Asia/Pacific IS Outsourcing and xSP Program. Table of Contents Table of Contents IDC Opinion In This Study Methodology Executive Summary Highlights of the 2003?2008 IDC Forecast IT Outsourcing Vendor Selection Criteria IT Outsourcing Drivers in the Financials Services Industry Recommendations for IT Outsourcing Service Providers Situation Overview Case Study: AMP Company Background Table: AMP - Corporate Overview Path to Outsourcing Impact to Business Ongoing Management of the Outsourcing Engagement Table: CSC/AMP Interface Case Study: Bank of America (Asia) Company Background Table: India Offshore Business Partners Path to Outsourcing Table: Micro Outsourcing Pros Cons Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: Bank Muamalat Company Background Background on the Overall Financial Institution's Stand on Outsourcing Path to Outsourcing Drivers for Outsourcing Inhibitors to Outsourcing Defining Scope Vendor Selection Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: Dah Sing Bank Company Background Path to Outsourcing Table: Outsourcing Scope Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: ING Insurance Company Background Table: ING Insurance: Corporate Profile Path to Outsourcing Macroeconomic/Environmental Drivers Marketing/Business Advantage Drivers Enterprise-Wide Drivers Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: ISBT Company Background Path to Outsourcing Implementation/Change Management Before After Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: KASIKORNBANK Company Background Path to Outsourcing Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Future Outlook Forecast and Assumptions Table: Asia/Pacific (Excluding Japan) Market Spending on IT Outsourcing by Country - Financial Services, 2003-2008 (US$M) Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) IS Outsourcing Market, 2003-2008 Essential Guidance Actions to Consider Learn More Related Research Appendix A: IT Outsourcing Definitions IS Outsourcing Services Figure: Typical Components of an IS Outsourcing Engagement Exceptions Technologies Appendix B: Financial Services Definitions Synopsis |
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