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Vertical Market Case Studies in IT Outsourcing - ManufacturingProduct Type: Market Research ReportPublished by: IDC Published: June 2004 Product Code: R104-15979 Description
This IDC study examines outsourcing from the perspective of the customer, specifically customers in the manufacturing sector. This study offers insight into the drivers that influenced the manufacturing firms to take the path of outsourcing, the processes they used to determine the scope of the outsourcing engagement, the processes they used to manage the outsourcing implementation, the effects of outsourcing on their businesses, the aspects of vendor management and, finally, lessons learned. "This study highlights the need for IT outsourcing vendors to clearly demonstrate an understanding of the business requirements and therefore the desired business outcomes of their clients in the manufacturing industry, in order to develop a comprehensive IT outsourcing solution," said Osman Tora, research manager, Asia/Pacific IS Outsourcing and xSP Program. Table of Contents Table of Contents IDC Opinion In This Study Methodology Executive Summary Highlights of IDC Forecast, 2004?2008 IT Outsourcing Vendor Selection Criteria IT Outsourcing Drivers in the Manufacturing Industry Recommendations for IT Outsourcing Service Providers Situation Overview IT Outsourcing Trends in Manufacturing Case Study: Dupont Company Background Path to Outsourcing Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: Komatsu Company Background Path to Outsourcing Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: PolyMirae Company Background Table: PolyMirae Corporate Profile Path to Outsourcing Table: PolyMirae IT Department and Outsourcing Characteristics Table: PolyMirae Outsourcing Engagements Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: Procter & Gamble Company Background Path to Outsourcing Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: Rheem Company Background Figure: Rheem Corporate History Table: Rheem Corporate Profile Path to Outsourcing Implementation/Change Management Figure: Rheem Scope of Outsourcing Agreement Impact to Business Ongoing Management of the Outsourcing Engagement Figure: Rheem Monthly Contract Extension Process Table: HP-Rheem Interface Case Study: Sony Taiwan Company Background Path to Outsourcing Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: Tata Steel Company Background Table: Tata Steel Corporate Profile Path to Outsourcing Scale with Emerging Technologies IS Infrastructure for Outsourcing Datacenter Operations Figure: IS Outsourcing at Tata Steel Network Management Applications Management Help Desk Management Desktop Management Security Services Mainframe Disaster Recovery Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Case Study: Company X Company Background Path to Outsourcing Implementation/Change Management Impact to Business Ongoing Management of the Outsourcing Engagement Future Outlook Forecast and Assumptions Table: Asia/Pacific (Excluding Japan) Manufacturing IT Outsourcing Spending by Country, 2003-2008 (US$M) Pain Points Facing High-Tech Manufacturers Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) Manufacturing IT Outsourcing Market, 2004-2008 Essential Guidance Actions to Consider Learn More Related Research Appendix A: IT Outsourcing Definitions IT Outsourcing Services Figure: Typical Components of an IT Outsourcing Engagement Exceptions Technologies Appendix B: Manufacturing Definitions Process Manufacturing Discrete Manufacturing Synopsis |
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