Expanding the Footprint: Customer Care Reaches Further into F&A BPO as West Acquires

Expanding the Footprint: Customer Care Reaches Further into F&A BPO as West Acquires Worldwide Asset Management

Product Type: Market Research Report
Published by: IDC
Published: August 2004
Product Code: R104-16163

Description

This IDC Flash offers IDC's perspective on the BPO market impact of West Corp.'s acquisition of Worldwide Asset Management LLC, National Asset Management Enterprises Inc., and some of their affiliates (Worldwide) for $178 million in cash and assumed debt, announced on July 23, 2004.

Table of Contents

Table of Contents
In This Event Flash
Situation Overview
Future Outlook

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