Japan CRM Solutions 2004-2008 Forecast: Industry Report

Japan CRM Solutions 2004-2008 Forecast

Product Type: Market Research Report
Published by: IDC
Published: July 2004
Product Code: R104-16212

Description

This document is about Japan CRM Solutions 2004-2008 Forecast

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Market Size and Share
Market Forecast
Executive Summary
Situation Overview
Japan CRM Solution Market By Segment
Table: Japan CRM Solution Market Size By Segment, 2002 and 2003 (Million Yen)
Figure: Japan CRM Solution Market Size By Segment, 2002 and 2003
CRM Software Market Trends
Table: Japan CRM Software Vendor Trends, 2003 (Million Yen)
CRM Service Market Trends
Japan CRM Solution Market By Industry Type
Table: Japan CRM Solution Market Size By Industry Type, 2002 and 2003 (Million Yen)
Figure: Japan CRM Solution Market Size By Industry Type, 2002 and 2003
User Survey Result Outline
Table: Attributes of Primary Survey Respondent Companies By Industry Type
Figure: Status of CRM Implementation By Industry Type ? Financial
Figure: Status of CRM Implementation By Industry Type ? Manufacturing
Figure: Status of CRM Implementation By Industry Type ? Distribution
Figure: Status of CRM Implementation By Industry Type ? Communications/Media and Public Utility
Figure: Status of CRM Implementation By Industry Type ? Transportation and Service Industries
Figure: Status of CRM Implementation By Industry Type ? Government and Education
Figure: Status of CRM Implementation By Industry Type ? Others
Future Outlook
Forecast and Assumptions
Table: Key Forecast Assumptions for the Japan CRM Solution Market, 2004-2008
Table: Japan CRM Solution Market Size Forecast By Segment, 2003-2008 (Million Yen)
Figure: Japan CRM Solution Market Size Forecast By Segment, 2003?2008
Table: Japan CRM Solution Market Size Forecast By Industry Type, 2003-2008 (Million Yen)
Figure: Japan CRM Solution Market Size Forecast By Industry Type ? Finance, Manufacturing, Distribution, 2003?2008
Figure: Japan CRM Solution Market Size Forecast By Industry Type ? Communications/Utility, Transportation, Government, Others, 2003?2008
Essential Guidance
Learn More
Related Research
Appendix
Table: IDC's Market Industry Classification Method and SICJ
Definitions
CRM
CRM Solutions
CRM Application Software
Sales Software
Marketing Software
Customer Service/Contact Center Software
Other CRM Applications
CRM Services
CRM Consulting
CRM Implementation
CRM Outsourcing/Management
CRM Training
CRM Support
Exception
Synopsis

Ordering and More Information

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