Vertical Market Case Studies in IT Outsourcing:Public Sector: Industry Report

Vertical Market Case Studies in IT Outsourcing:Public Sector

Product Type: Market Research Report
Published by: IDC
Published: July 2004
Product Code: R104-16339

Description

This document is about Vertical Market Case Studies in IT Outsourcing:Public Sector

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Contributing Analysts
Executive Summary
Highlights of IDC's 2004?2008 Forecast
IT Outsourcing Drivers in the Public Sector
Recommendations for IT Outsourcing Service Providers
Situation Overview
Case Study: Federal Department of Health and Ageing (Australia)
Organization Background
Table: Department of Health and Ageing: Organisation Overview
Figure: Department of Health and Ageing Outsourcing Time Line
Ongoing Management of the Outsourcing Engagement
Table: IBM/Department of Health and Ageing Interface
Impact on Business
Case Study: Government Multi Purpose Card Corp. Sdn. Bhd. (Malaysia)
Organization Background
Table: Scope of Work of Service Providers
Table: Key Components of the GMPC Smart Card Solution
Path to Outsourcing
Selection of Outsourcing Service Provider
Drivers for Outsourcing
Inhibitors to Outsourcing
Implementation and Change Management Issues
Ongoing Management of the Outsourcing Engagement
Case Study: Land Transport Safety Authority (New Zealand)
Organization Background
Path to Outsourcing
Implementation and Change Management Issues
Impact on Business
Ongoing Management of the Outsourcing Engagement
Future Outlook
Public Sector Spending Forecast
Table: Asia/Pacific (Excluding Japan) Public Sector Spending on IT Outsourcing, 2003-2008 (US$M)
Table: Key Forecast Assumptions for the Asia/Pacific (Excluding Japan) IS Outsourcing Market, 2004-2008
Essential Guidance
Actions to Consider
Learn More
Related Research
Appendix A: IT Outsourcing Definitions ? IS Outsourcing Services
Figure: Typical IS Outsourcing Contract
Exceptions
Technologies
Appendix B: Public Sector Definitions
Synopsis

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