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Worldwide CRM Applications 2004-2008 Forecast Update and 2003 Vendor Shares: July 2004Product Type: Market Research ReportPublished by: IDC Published: July 2004 Product Code: R104-16409 Description This document is about Worldwide CRM Applications 2004-2008 Forecast Update and 2003 Vendor Shares: July 2004Table of Contents
Table of ContentsIDC Opinion In This Study Methodology CRM Applications Market Definition Sales Marketing Customer Service and Contact Center Other CRM Situation Overview The CRM Applications Market in 2003 Introduction Table: Worldwide CRM Applications Revenue by Segment, 2001-2003 ($M) Table: Worldwide CRM Applications Revenue by Vendor, 2001-2003 ($M) Profiles of the Top 5 Vendor Siebel SAP AG Oracle Amdocs PeopleSoft Future Outlook Forecast and Assumptions What Will Happen Software as a Service ROI and TCO Analytics Everywhere CRM Applications Forecast, 2004?2008 Worldwide By Geographic Region Table: Worldwide CRM Applications Revenue by Region and Operating Environment, 2003-2008 ($M) Table: Key Forecast Assumptions for the Worldwide CRM Applications Market, 2004-2008 Figure: Worldwide CRM Applications Revenue by Region, 2003 and 2008 By Operating Environment Figure: Worldwide CRM Applications Revenue by Operating Environment, 2003 and 2008 Essential Guidance Learn More Related Research Appendix: Methodology Synopsis |
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