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Shifting Perceptions: IDC's Australian Outsourcing Survey

Product Type: Market Research Report
Published by: IDC
Published: August 2004
Product Code: R104-16553
Description

The study presents outsourcing trends and intentions by Australian organisations based on the results of the 2004 Outsourcing survey. It presents a shift in the trends through consideration of the 2003 and the 2004 survey findings.

"The outsourcing service providers would need to become virtual extensions of the end-user organisation and should deploy top-tier measurement programs to improve quality and productivity within their service deliverables. The solutions and services offered by the outsourcing service providers should enhance the ability of an organisation to gain a significant edge over their competitors in the marketplace," said Aprajita Sharma, Market Analyst Outsourcing and BPO.

Table of Contents
Table of Contents
IDC Opinion
In This Study
Introduction
Methodology
Data Collection
Data Analysis
Situation Overview
Benefits Of Outsourcing
Figure: Benefits of Outsourcing
Risks Of Outsourcing
Figure: Risks of Outsourcing
IS Functions Most Likely To Be Outsourced
Table: IT Outsourcing Opportunities
Customers Selection Criteria
Table: What Must the Partner Bring to the Table?
Comparison Between Expectations And Satisfaction
Table: IT Outsourcing Expectations and Satisfaction
Awareness Of Outsourcing Service Providers
Table: Levels of Awareness of Outsourcing Service Providers
Future Plans-What Do You Plan To Do With Your Current Outsourcing Contract Next Year
Figure: What Do You Plan To Do With Your Current Outsourcing Contract Next Year?
IT Outsourcing Opportunities-Where Will Demand Come From In The Next Two Years
Table: Most Demand Over the Next 2 Years
future outlook
essential guidance
IDC Analysis
Learn More
Related Research
Synopsis
Ordering and More Information
Price and Delivery Options


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