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Vertical Case Studies in IT Outsourcing - TransportationProduct Type: Market Research ReportPublished by: IDC Published: August 2004 Product Code: R104-16574 Description
This IDC study examines outsourcing from the perspective of the customer, specifically customers in the transportation industry. This study offers insight into the drivers that influenced the transportation industry firms to take the path of outsourcing, the processes they used to determine the scope of the outsourcing engagement, the processes they used to manage the outsourcing implementation, the effects of outsourcing on their businesses, the aspects of vendor management and, finally, lessons learned. "This study highlights the need for IT outsourcing vendors to clearly demonstrate an understanding of the business requirements and therefore the desired business outcomes of their clients in the transportation industry, in order to develop a comprehensive IT outsourcing solution," said Osman Tora, Research Manager, Asia/Pacific IS Outsourcing and xSP Program. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Executive Summary Highlights of IDC Forecast, 2004?2008 IT Outsourcing Vendor Selection Criteria IT Outsourcing Drivers in the Transportation Industry Recommendations for IT Outsourcing Service Providers Situation Overview Case Study: Korean Air Company Background Table: Korean Air - Corporate Overview Path to Outsourcing Table: Korean Air - IT Department and Outsourcing Characteristics Table: Korean Air - Outsourcing Engagements Implementation/Change Management Impact to Business On-going Management of the Outsourcing Engagement Case Study: Company X Company Background Path to Outsourcing Implementation/Change Management Impact to Business On-going Management of the Outsourcing Engagement Future Outlook Forecast and Assumptions Table: Asia/Pacific (Excluding Japan) Market Spending in IT Outsourcing by Country -Transportation, 2004-2008 (US$M) Table: Key Forecast Assumptions For Asia Pacific (Excluding Japan) IS Outsourcing Marketplace, 2004-2008 Essential Guidance Actions to Consider Learn More Related Research Appendix A: IT Outsourcing Definitions IT Outsourcing Services Figure: Typical Components of an IT Outsourcing Engagement Exceptions Technologies Appendix B: Transportation Synopsis |
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