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Malaysia IT Outsourcing 2004 Vendor ProfilesProduct Type: Market Research ReportPublished by: IDC Published: September 2004 Product Code: R104-16804 Description
This IDC study presents profiles of the top 5 outsourcers in Malaysia. The Malaysia IT outsourcing market is projected to increase at a compound annual growth rate (CAGR) of 27.2% over the next five years, reaching a value of US$349.2 million in 2004. The outsourcing market is driven by the fact that customers demand access to a more reliable infrastructure that can ensure smooth core business operations at lower costs and with greater flexibility. The willingness to pay for outsourcing services is high especially among players in the banking, insurance, manufacturing, healthcare, and government sectors. With a new set of opportunities and challenges in the IT outsourcing market, outsourcers will need to manage these challenges while leveraging these opportunities. "Outsourcers should manage their engagement costs, guard against offshore outsourcing, combine outsourcing with business change management, align investment strategies with competitive positioning, provide new service offerings, and demonstrate financial stability to clients," says Katherine Chan, market analyst, IT Services Research, IDC Malaysia. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Situation Overview Introduction Figure: IT Outsourcing Revenue in Malaysia by Foundation Market, 2003 Market Dynamics of the Malaysia IT Outsourcing Market IT Outsourcing Contract Signings in Malaysia Table: Major IT Outsourcing Contracts Signed in Malaysia, 2002-1H04 Competitive Analysis of Top 10 Malaysia IT Outsourcing Providers Table: Top 10 Players in the Malaysia IT Outsourcing Market, 2003 (US$M) Competitive Landscape in Malaysia Figure: Services Industry's Competitive Landscape in Malaysia, 2004 Future Outlook Vendor Profiles CSA Company Overview IT Outsourcing Service Offerings IT Outsourcing Services Portfolio Competitive Advantages of CSA IDC Opinion EDS Company Overview IT Outsourcing Service Offerings IT Outsourcing Services Portfolio Competitive Advantages of EDS IDC Opinion HeiTech Padu Company Overview IT Outsourcing Service Offerings IT Outsourcing Services Portfolio Competitive Advantages of HeiTech Padu IDC Opinion HP Company Overview IT Outsourcing Service Offerings IT Outsourcing Services Portfolio Competitive Advantages of HP IDC Opinion IGS Company Overview IT Outsourcing Service Offerings IT Outsourcing Services Portfolio Competitive Advantages of IGS IDC Opinion Essential Guidance Actions to Consider Learn More Related Research Definitions IT Outsourcing IS Outsourcing Application Management Exceptions and Exclusions ASP Exceptions and Exclusions Network and Desktop Outsourcing System Infrastructure Service Provider Synopsis |
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