|
|
Worldwide BPO Services 2004 Vendor Analysis: Assessing the Strategies of IT Service ProvidersProduct Type: Market Research ReportPublished by: IDC Published: August 2004 Product Code: R104-16897 Description
The competitive landscape for BPO services saw significant change over the 2003?2004 period, especially among those providers with an IT services legacy. This IDC study focuses specifically on those players that came into the BPO market with a historic presence in the IT services market. The players highlighted in this study are Accenture, ACS, Capgemini, CSC, EDS, HP, IBM Global Services, Infosys, Unisys, and Wipro. IDC presents its thinking on the market dynamics affecting the competitive landscape, along with IDC estimates of business outsourcing revenue for these players in CY02 and CY03 and a BPO Leadership Grid for major IT service providers. "With this study, IDC highlights potential future leadership in the BPO services market, painting a realistic picture of the relative strengths and weaknesses of the BPO businesses of major IT service providers," said Katrina Menzigian, IDC vice president, BPO Services. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Supply-Side Research Sources Demand-Side Research Sources Defining the Focus of This Study: Legacy IT Service Providers Figure: Positioning of IT Service Providers: Redefining BPO Engagement Models Figure: A New Paradigm for IT Services Providers: Expanding Beyond the IT Department Figure: Worldwide Functional BPO and IT Services Revenue, 2003 and 2008 Definitions Business Outsourcing Business Process Outsourcing (BPO) Services Processing Services Distinction Between BPO and Processing Services Figure: BPO: A Hybrid Service Model Horizontal Versus Vertical BPO Executive Summary Situation Overview Key Competitive Developments in 2003?2004 Addressing the Broadening Requirements of BPO Figure: Addressing the Broadening Requirements of BPO BPO Strategies: A Competitive Must for Some, a Defensive Move for Others Figure: BPO Strategy a "Competitive Must" BPO Buyers Take Notice Figure: BPO Plans in 2004 Exploring the Role of BPO in Achieving "Transformation" Figure: Exploring the Role of BPO in Achieving Transformation: Scenario A Figure: Exploring the Role of BPO in Achieving Transformation: Scenario B Overview of the BPO Revenue of Select IT Services Providers Table: Worldwide Business Outsourcing Revenue for Major IT Service Providers, CY2002 and CY2003 ($M) Table: Worldwide Total Outsourcing Revenue and Business Outsourcing Revenue Share for Major IT Service Providers, CY2002 and CY2003 Separating the Leaders from the Contenders in 2004 and Beyond: IDC's BPO Leadership Grid for IT Service Providers Leadership Grid Methodology Criteria by Axis Aligning with Market Opportunity Ability to Gain Market Share Comparative View of BPO Vendor Practices Alignment with Market Opportunity Delivery of Cost Savings Figure: Delivery of Cost Savings Delivery of Business Process Redesign and Management Figure: Delivery of Business Process Redesign and Management Completeness of BPO Vision Figure: Completeness of BPO Vision Ability to Gain Market Share Pursuit Capabilities Figure: Pursuit Capabilities Creative and Flexible Client Partnering and Venturing Figure: Creative and Flexible Client Partnering and Venturing Global Service Delivery Capabilities Figure: Global Service Delivery Capabilities BPO Leadership Among IT Service Providers in 2004 Figure: IDC Leadership Grid: BPO Leadership Among IT Services Providers in 2004 Future Outlook Essential Guidance Actions to Consider Learn More Related Research Synopsis |
|
||||||||
MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence. |