2003 U.S. WAN Manager Survey: Industry Report

2003 U.S. WAN Manager Survey

Product Type: Market Research Report
Published by: IDC
Published: September 2004
Product Code: R104-16998

Description

This IDC study presents the results of IDC's 2003 U.S. WAN Manager Survey. It is based on interviews with 400 network managers from medium and large business in the United States. It examines:

WAN services, including private lines, frame relay, and ATM IP connectivity IP VPNs Managed network services Service provider selection Corporate telecommunications budgets

Melanie Posey, research director for IDC's Web Hosting Services program, says, "There is considerable scope to expand penetration of managed network services among large and medium-sized enterprises in the United States, but service providers must demonstrate the benefits more aggressively via additional education efforts."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Methodology
Figure: Respondents by Number of Employees in Company
Figure: Respondents by Number of Corporate Sites
Figure: Respondents by Location of Corporate Sites
Figure: Respondents by Time Zone
Figure: Respondents by Vertical Market
WAN Services
Situation Overview
Survey Findings
Key Issues Driving Network Expenditure
Application Generating the Most Network Traffic
Primary WAN Platform
Secondary WAN Platform
Private Lines
Private Line Budgets
Frame Relay
Frame Relay Network Growth
Frame Relay Budgets
ATM
ATM Budgets
Transparent LAN over Metro Ethernet
Figure: Key Issues Driving Network Expenditure
Table: Key Issues Driving Network Expenditure by Number of Employees in Company (% of Respondents)
Table: Key Issues Driving Network Expenditure by Number of Corporate Sites (% of Respondents)
Table: Key Issues Driving Network Expenditure by Location of Corporate Sites (% of Respondents)
Table: Key Issues Driving Network Expenditure by Time Zone (% of Respondents)
Table: Key Issues Driving Network Expenditure by Vertical Market (% of Respondents)
Figure: Application Generating the Most Network Traffic
Table: Application Generating the Most Network Traffic by Number of Employees in Company (% of Respondents)
Table: Application Generating the Most Network Traffic by Number of Corporate Sites (% of Respondents)
Table: Application Generating the Most Network Traffic by Location of Corporate Sites (% of Respondents)
Table: Application Generating the Most Network Traffic by Time Zone (% of Respondents)
Table: Application Generating the Most Network Traffic by Vertical Market (% of Respondents)
Figure: Primary WAN Platform Network Configuration
Table: Primary WAN Platform Network Configuration by Number of Employees in Company (% of Respondents)
Table: Primary WAN Platform Network Configuration by Number of Corporate Sites (% of Respondents)
Table: Primary WAN Platform Network Configuration by Location of Corporate Sites (% of Respondents)
Table: Primary WAN Platform Network Configuration by Time Zone (% of Respondents)
Table: Primary WAN Platform Network Configuration by Vertical Market (% of Respondents)
Figure: Percentage of Sites Connected with Primary WAN Platform Network Configuration
Table: Percentage of Sites Connected with Primary WAN Platform Network Configuration by Number of Employees in Company (% of Respondents)
Table: Percentage of Sites Connected with Primary WAN Platform Network Configuration by Number of Corporate Sites (% of Respondents)
Table: Percentage of Sites Connected with Primary WAN Platform Network Configuration by Location of Corporate Sites (% of Respondents)
Table: Percentage of Sites Connected with Primary WAN Platform Network Configuration by Time Zone (% of Respondents)
Table: Percentage of Sites Connected with Primary WAN Platform Network Configuration by Vertical Market (% of Respondents)
Figure: Secondary WAN Platform Configurations
Table: Secondary WAN Platform Configurations by Number of Employees in Company (% of Respondents)
Table: Secondary WAN Platform Configurations by Number of Corporate Sites (% of Respondents)
Table: Secondary WAN Platform Configurations by Location of Corporate Sites (% of Respondents)
Table: Secondary WAN Platform Configurations by Time Zone (% of Respondents)
Table: Secondary WAN Platform Configurations by Vertical Market (% of Respondents)
Figure: Sites Connected with Secondary WAN Platform Configurations
Table: Sites Connected with Secondary WAN Platform Configurations by Number of Employees in Company (Mean %)
Table: Sites Connected with Secondary WAN Platform Configurations by Number of Corporate Sites (Mean %)
Table: Sites Connected with Secondary WAN Platform Configurations by Location of Corporate Sites (Mean %)
Table: Sites Connected with Secondary WAN Platform Configurations by Time Zone (Mean %)
Table: Sites Connected with Secondary WAN Platform Configurations by Vertical Market (Mean %)
Figure: Private Line Speeds Installed
Table: Private Line Speeds Installed by Number of Employees in Company (% of Respondents)
Table: Private Line Speeds Installed by Number of Corporate Sites (% of Respondents)
Table: Private Line Speeds Installed by Location of Corporate Sites (% of Respondents)
Table: Private Line Speeds Installed by Time Zone (% of Respondents)
Table: Private Line Speeds Installed by Vertical Market (% of Respondents)
Figure: Function of Private Line Network
Table: Function of Private Line Network by Number of Employees in Company (% of Respondents)
Table: Function of Private Line Network by Number of Corporate Sites (% of Respondents)
Table: Function of Private Line Network by Location of Corporate Sites (% of Respondents)
Table: Function of Private Line Network by Time Zone (% of Respondents)
Table: Function of Private Line Network by Vertical Market (% of Respondents)
Figure: Applications on Private Line Network
Table: Applications on Private Line Network by Number of Employees in Company (% of Respondents)
Table: Applications on Private Line Network by Number of Corporate Sites (% of Respondents)
Table: Applications on Private Line Network by Location of Corporate Sites (% of Respondents)
Table: Applications on Private Line Network by Time Zone (% of Respondents)
Table: Applications on Private Line Network by Vertical Market (% of Respondents)
Figure: Voice Applications on Private Line Network
Table: Voice Applications on Private Line Network by Number of Employees in Company (% of Respondents)
Table: Voice Applications on Private Line Network by Number of Corporate Sites (% of Respondents)
Table: Voice Applications on Private Line Network by Location of Corporate Sites (% of Respondents)
Table: Voice Applications on Private Line Network by Time Zone (% of Respondents)
Table: Voice Applications on Private Line Network by Vertical Market (% of Respondents)
Figure: Private Line Service Budget over Next 12 Months
Table: Private Line Service Budget over Next 12 Months by Number of Employees in Company (% of Respondents)
Table: Private Line Service Budget over Next 12 Months by Number of Corporate Sites (% of Respondents)
Table: Private Line Service Budget over Next 12 Months by Location of Corporate Sites (% of Respondents)
Table: Private Line Service Budget over Next 12 Months by Time Zone (% of Respondents)
Table: Private Line Service Budget over Next 12 Months by Vertical Market (% of Respondents)
Figure: Private Line Budget Increase Percentage over Next 12 Months
Table: Private Line Budget Increase Percentage over Next 12 Months by Number of Employees in Company (% of Respondents)
Table: Private Line Budget Increase Percentage over Next 12 Months by Number of Corporate Sites (% of Respondents)
Table: Private Line Budget Increase Percentage over Next 12 Months by Location of Corporate Sites (% of Respondents)
Table: Private Line Budget Increase Percentage over Next 12 Months by Time Zone (% of Respondents)
Table: Private Line Budget Increase Percentage over Next 12 Months by Vertical Market (% of Respondents)
Figure: Private Line Budget Decrease Percentage over Next 12 Months
Table: Private Line Budget Decrease Percentage over Next 12 Months by Number of Employees in Company (% of Respondents)
Table: Private Line Budget Decrease Percentage over Next 12 Months by Number of Corporate Sites (% of Respondents)
Table: Private Line Budget Decrease Percentage over Next 12 Months by Location of Corporate Sites (% of Respondents)
Table: Private Line Budget Decrease Percentage over Next 12 Months by Time Zone (% of Respondents)
Table: Private Line Budget Decrease Percentage over Next 12 Months by Vertical Market (% of Respondents)
Figure: Frame Relay Ports Installed
Table: Frame Relay Ports Installed by Number of Employees in Company (% of Respondents)
Table: Frame Relay Ports Installed by Number of Corporate Sites (% of Respondents)
Table: Frame Relay Ports Installed by Location of Corporate Sites (% of Respondents)
Table: Frame Relay Ports Installed by Time Zone (% of Respondents)
Table: Frame Relay Ports Installed by Vertical Market (% of Respondents)
Figure: Number of Carriers from Which Frame Relay Services Are Purchased
Table: Number of Carriers from Which Frame Relay Services Are Purchased by Number of Employees in Company (% of Respondents)
Table: Number of Carriers from Which Frame Relay Services Are Purchased by Number of Corporate Sites (% of Respondents)
Table: Number of Carriers from Which Frame Relay Services Are Purchased by Location of Corporate Sites (% of Respondents)
Table: Number of Carriers from Which Frame Relay Services Are Purchased by Time Zone (% of Respondents)
Table: Number of Carriers from Which Frame Relay Services Are Purchased by Vertical Market (% of Respondents)
Figure: Frame Relay Features Currently in Use
Table: Frame Relay Features Currently in Use by Number of Employees in Company (% of Respondents)
Table: Frame Relay Features Currently in Use by Number of Corporate Sites (% of Respondents)
Table: Frame Relay Features Currently in Use by Location of Corporate Sites (% of Respondents)
Table: Frame Relay Features Currently in Use by Time Zone (% of Respondents)
Table: Frame Relay Features Currently in Use by Vertical Market (% of Respondents)
Figure: Frame Relay Features Planned for Use Within Next 12 Months or Beyond
Table: Frame Relay Features Planned for Use Within Next 12 Months or Beyond by Number of Employees in Company (% of Respondents)
Table: Frame Relay Features Planned for Use Within Next 12 Months or Beyond by Number of Corporate Sites (% of Respondents)
Table: Frame Relay Features Planned for Use Within Next 12 Months or Beyond by Location of Corporate Sites (% of Respondents)
Table: Frame Relay Features Planned for Use Within Next 12 Months or Beyond by Time Zone (% of Respondents)
Table: Frame Relay Features Planned for Use Within Next 12 Months or Beyond by Vertical Market (% of Respondents)
Figure: Frame Relay Features Not Planned for Use
Table: Frame Relay Features Not Planned for Use by Number of Employees in Company (% of Respondents)
Table: Frame Relay Features Not Planned for Use by Number of Corporate Sites (% of Respondents)
Table: Frame Relay Features Not Planned for Use by Location of Corporate Sites (% of Respondents)
Table: Frame Relay Features Not Planned for Use by Time Zone (% of Respondents)
Table: Frame Relay Features Not Planned for Use by Vertical Market (% of Respondents)
Figure: Types of Managed Services Purchased
Table: Types of Managed Services Purchased by Number of Employees in Company (% of Respondents)
Table: Types of Managed Services Purchased by Number of Corporate Sites (% of Respondents)
Table: Types of Managed Services Purchased by Location of Corporate Sites (% of Respondents)
Table: Types of Managed Services Purchased by Time Zone (% of Respondents)
Table: Types of Managed Services Purchased by Vertical Market (% of Respondents)
Figure: Percentage of Corporate Sites Purchasing Managed Services
Table: Percentage of Corporate Sites Purchasing Managed Services by Number of Employees in Company (% of Respondents)
Table: Percentage of Corporate Sites Purchasing Managed Services by Number of Corporate Sites (% of Respondents)
Table: Percentage of Corporate Sites Purchasing Managed Services by Location of Corporate Sites (% of Respondents)
Table: Percentage of Corporate Sites Purchasing Managed Services by Time Zone (% of Respondents)
Table: Percentage of Corporate Sites Purchasing Managed Services by Vertical Market (% of Respondents)
Figure: Frame Relay Network Plans in Next Two Years
Table: Frame Relay Network Plans in Next Two Years by Number of Employees in Company (% of Respondents)
Table: Frame Relay Network Plans in Next Two Years by Number of Corporate Sites (% of Respondents)
Table: Frame Relay Network Plans in Next Two Years by Location of Corporate Sites (% of Respondents)
Table: Frame Relay Network Plans in Next Two Years by Time Zone (% of Respondents)
Table: Frame Relay Network Plans in Next Two Years by Vertical Market (% of Respondents)
Figure: Plans to Migrate Traffic Away from Frame Relay Network in Next Two Years
Table: Plans to Migrate Traffic Away from Frame Relay Network in Next Two Years by Number of Employees in Company (% of Respondents)
Table: Plans to Migrate Traffic Away from Frame Relay Network in Next Two Years by Number of Corporate Sites (% of Respondents)
Table: Plans to Migrate Traffic Away from Frame Relay Network in Next Two Years by Location of Corporate Sites (% of Respondents)
Table: Plans to Migrate Traffic Away from Frame Relay Network in Next Two Years by Time Zone (% of Respondents)
Table: Plans to Migrate Traffic Away from Frame Relay Network in Next Two Years by Vertical Market (% of Respondents)
Figure: Plans to Migrate Traffic Away from Frame Relay Network
Table: Plans to Migrate Traffic Away from Frame Relay Network by Number of Employees in Company (% of Respondents)
Table: Plans to Migrate Traffic Away from Frame Relay Network by Number of Corporate Sites (% of Respondents)
Table: Plans to Migrate Traffic Away from Frame Relay Network by Location of Corporate Sites (% of Respondents)
Table: Plans to Migrate Traffic Away from Frame Relay Network by Time Zone (% of Respondents)
Table: Plans to Migrate Traffic Away from Frame Relay Network by Vertical Market (% of Respondents)
Figure: Frame Relay Service Budget over Next 12 Months
Table: Frame Relay Service Budget over Next 12 Months by Number of Employees in Company (% of Respondents)
Table: Frame Relay Service Budget over Next 12 Months by Number of Corporate Sites (% of Respondents)
Table: Frame Relay Service Budget over Next 12 Months by Location of Corporate Sites (% of Respondents)
Table: Frame Relay Service Budget over Next 12 Months by Time Zone (% of Respondents)
Table: Frame Relay Service Budget over Next 12 Months by Vertical Market (% of Respondents)
Figure: Frame Relay Service Budget Increase Percentage over Next 12 Months
Table: Frame Relay Service Budget Increase Percentage over Next 12 Months by Number of Employees in Company (% of Respondents)
Table: Frame Relay Service Budget Increase Percentage over Next 12 Months by Number of Corporate Sites (% of Respondents)
Table: Frame Relay Service Budget Increase Percentage over Next 12 Months by Location of Corporate Sites (% of Respondents)
Table: Frame Relay Service Budget Increase Percentage over Next 12 Months by Time Zone (% of Respondents)
Table: Frame Relay Service Budget Increase Percentage over Next 12 Months by Vertical Market (% of Respondents)
Figure: Frame Relay Service Budget Decrease Percentage over Next 12 Months
Table: Frame Relay Service Budget Decrease Percentage over Next 12 Months by Number of Employees in Company (% of Respondents)
Table: Frame Relay Service Budget Decrease Percentage over Next 12 Months by Number of Corporate Sites (% of Respondents)
Table: Frame Relay Service Budget Decrease Percentage over Next 12 Months by Location of Corporate Sites (% of Respondents)
Table: Frame Relay Service Budget Decrease Percentage over Next 12 Months by Time Zone (% of Respondents)
Table: Frame Relay Service Budget Decrease Percentage over Next 12 Months by Vertical Market (% of Respondents)
Figure: ATM Port Speeds Installed
Table: ATM Port Speeds Installed by Number of Employees in Company (% of Respondents)
Table: ATM Port Speeds Installed by Number of Corporate Sites (% of Respondents)
Table: ATM Port Speeds Installed by Location of Corporate Sites (% of Respondents)
Table: ATM Port Speeds Installed by Time Zone (% of Respondents)
Table: ATM Port Speeds Installed by Vertical Market (% of Respondents)
Figure: ATM Features Currently in Use
Table: ATM Features Currently in Use by Number of Employees in Company (% of Respondents)
Table: ATM Features Currently in Use by Number of Corporate Sites (% of Respondents)
Table: ATM Features Currently in Use by Location of Corporate Sites (% of Respondents)
Table: ATM Features Currently in Use by Time Zone (% of Respondents)
Table: ATM Features Currently in Use by Vertical Market (% of Respondents)
Figure: ATM Features Planned for Use Within Next 12 Months or Beyond
Table: ATM Features Planned for Use Within Next 12 Months or Beyond by Number of Employees in Company (% of Respondents)
Table: ATM Features Planned for Use Within Next 12 Months or Beyond by Number of Corporate Sites (% of Respondents)
Table: ATM Features Planned for Use Within Next 12 Months or Beyond by Location of Corporate Sites (% of Respondents)
Table: ATM Features Planned for Use Within Next 12 Months or Beyond by Time Zone (% of Respondents)
Table: ATM Features Planned for Use Within Next 12 Months or Beyond by Vertical Market (% of Respondents)
Figure: ATM Features Not Planned for Use
Table: ATM Features Not Planned for Use by Number of Employees in Company (% of Respondents)
Table: ATM Features Not Planned for Use by Number of Corporate Sites (% of Respondents)
Table: ATM Features Not Planned for Use by Location of Corporate Sites (% of Respondents)
Table: ATM Features Not Planned for Use by Time Zone (% of Respondents)
Table: ATM Features Not Planned for Use by Vertical Market (% of Respondents)
Figure: ATM Service Budget over Next 12 Months
Table: ATM Service Budget over Next 12 Months by Number of Employees in Company (% of Respondents)
Table: ATM Service Budget over Next 12 Months by Number of Corporate Sites (% of Respondents)
Table: ATM Service Budget over Next 12 Months by Location of Corporate Sites (% of Respondents)
Table: ATM Service Budget over Next 12 Months by Time Zone (% of Respondents)
Table: ATM Service Budget over Next 12 Months by Vertical Market (% of Respondents)
Figure: Transparent LAN over Ethernet Port Speeds Installed
Table: Transparent LAN over Ethernet Port Speeds Installed by Number of Employees in Company (% of Respondents)
Table: Transparent LAN over Ethernet Port Speeds Installed by Number of Corporate Sites (% of Respondents)
Table: Transparent LAN over Ethernet Port Speeds Installed by Location of Corporate Sites (% of Respondents)
Table: Transparent LAN over Ethernet Port Speeds Installed by Time Zone (% of Respondents)
Table: Transparent LAN over Ethernet Port Speeds Installed by Vertical Market (% of Respondents)
Figure: Number of Metro Ethernet Ports Installed
Table: Number of Metro Ethernet Ports Installed by Number of Employees in Company (% of Respondents)
Table: Number of Metro Ethernet Ports Installed by Number of Corporate Sites (% of Respondents)
Table: Number of Metro Ethernet Ports Installed by Location of Corporate Sites (% of Respondents)
Table: Number of Metro Ethernet Ports Installed by Time Zone (% of Respondents)
Table: Number of Metro Ethernet Ports Installed by Vertical Market (% of Respondents)
Future Outlook
Table: WAN Services Budget Plans over Next 12 Months
Essential Guidance
Internet Connectivity
Situation Overview
Survey Findings
Figure: Type of Internet Connectivity Used
Table: Type of Internet Connectivity Used by Number of Employees in Company (% of Respondents)
Table: Type of Internet Connectivity Used by Number of Corporate Sites (% of Respondents)
Table: Type of Internet Connectivity Used by Location of Corporate Sites (% of Respondents)
Table: Type of Internet Connectivity Used by Time Zone (% of Respondents)
Table: Type of Internet Connectivity Used by Vertical Market (% of Respondents)
Figure: Primary Internet Connection Type
Table: Primary Internet Connection Type by Number of Employees in Company (% of Respondents)
Table: Primary Internet Connection Type by Number of Corporate Sites (% of Respondents)
Table: Primary Internet Connection Type by Location of Corporate Sites (% of Respondents)
Table: Primary Internet Connection Type by Time Zone (% of Respondents)
Table: Primary Internet Connection Type by Vertical Market (% of Respondents)
Figure: Expected Primary Internet Connection Type in 12 Months
Table: Expected Primary Internet Connection Type in 12 Months by Number of Employees in Company (% of Respondents)
Table: Expected Primary Internet Connection Type in 12 Months by Number of Corporate Sites (% of Respondents)
Table: Expected Primary Internet Connection Type in 12 Months by Location of Corporate Sites (% of Respondents)
Table: Expected Primary Internet Connection Type in 12 Months by Time Zone (% of Respondents)
Table: Expected Primary Internet Connection Type in 12 Months by Vertical Market (% of Respondents)
Figure: Percentage of Employees with Remote LAN Access
Table: Percentage of Employees with Remote LAN Access by Number of Employees in Company (% of Respondents)
Table: Percentage of Employees with Remote LAN Access by Number of Corporate Sites (% of Respondents)
Table: Percentage of Employees with Remote LAN Access by Location of Corporate Sites (% of Respondents)
Table: Percentage of Employees with Remote LAN Access by Time Zone (% of Respondents)
Table: Percentage of Employees with Remote LAN Access by Vertical Market (% of Respondents)
Figure: Value-Added Services and Applications Run over Internet Connection
Table: Value-Added Services and Applications Run over Internet Connection by Number of Employees in Company (% of Respondents)
Table: Value-Added Services and Applications Run over Internet Connection by Number of Corporate Sites (% of Respondents)
Table: Value-Added Services and Applications Run over Internet Connection by Location of Corporate Sites (% of Respondents)
Table: Value-Added Services and Applications Run over Internet Connection by Time Zone (% of Respondents)
Table: Value-Added Services and Applications Run over Internet Connection by Vertical Market (% of Respondents)
Future Outlook
Essential Guidance
IP VPN
Situation Overview
Survey Findings
Figure: Status of IP VPN Implementation
Table: Status of IP VPN Implementation by Number of Employees in Company (% of Respondents)
Table: Status of IP VPN Implementation by Number of Corporate Sites (% of Respondents)
Table: Status of IP VPN Implementation by Location of Corporate Sites (% of Respondents)
Table: Status of IP VPN Implementation by Time Zone (% of Respondents)
Table: Status of IP VPN Implementation by Vertical Market (% of Respondents)
Figure: Reasons for Not Planning an IP VPN
Table: Reasons for Not Planning an IP VPN by Number of Employees in Company (% of Respondents)
Table: Reasons for Not Planning an IP VPN by Number of Corporate Sites (% of Respondents)
Table: Reasons for Not Planning an IP VPN by Location of Corporate Sites (% of Respondents)
Table: Reasons for Not Planning an IP VPN by Time Zone (% of Respondents)
Table: Reasons for Not Planning an IP VPN by Vertical Market (% of Respondents)
Figure: Primary Reason for Implementing an IP VPN
Table: Primary Reason for Implementing an IP VPN by Number of Employees in Company (% of Respondents)
Table: Primary Reason for Implementing an IP VPN by Number of Corporate Sites (% of Respondents)
Table: Primary Reason for Implementing an IP VPN by Location of Corporate Sites (% of Respondents)
Table: Primary Reason for Implementing an IP VPN by Time Zone (% of Respondents)
Table: Primary Reason for Implementing an IP VPN by Vertical Market (% of Respondents)
Figure: Percentage of Sites Currently Connected to IP VPN
Table: Percentage of Sites Currently Connected to IP VPN by Number of Employees in Company (% of Respondents)
Table: Percentage of Sites Currently Connected to IP VPN by Number of Corporate Sites (% of Respondents)
Table: Percentage of Sites Currently Connected to IP VPN by Location of Corporate Sites (% of Respondents)
Table: Percentage of Sites Currently Connected to IP VPN by Time Zone (% of Respondents)
Table: Percentage of Sites Currently Connected to IP VPN by Vertical Market (% of Respondents)
Figure: Percentage of Sites Connected to IP VPN in the Next 12 Months
Table: Percentage of Sites Connected to IP VPN in the Next 12 Months by Number of Employees in Company (% of Respondents)
Table: Percentage of Sites Connected to IP VPN in the Next 12 Months by Number of Corporate Sites (% of Respondents)
Table: Percentage of Sites Connected to IP VPN in the Next 12 Months by Location of Corporate Sites (% of Respondents)
Table: Percentage of Sites Connected to IP VPN in the Next 12 Months by Time Zone (% of Respondents)
Table: Percentage of Sites Connected to IP VPN in the Next 12 Months by Vertical Market (% of Respondents)
Figure: Use of IP Connection for Both VPN and Internet Traffic
Table: Use of IP Connection for Both VPN and Internet Traffic by Number of Employees in Company (% of Respondents)
Table: Use of IP Connection for Both VPN and Internet Traffic by Number of Corporate Sites (% of Respondents)
Table: Use of IP Connection for Both VPN and Internet Traffic by Location of Corporate Sites (% of Respondents)
Table: Use of IP Connection for Both VPN and Internet Traffic by Time Zone (% of Respondents)
Table: Use of IP Connection for Both VPN and Internet Traffic by Vertical Market (% of Respondents)
Figure: IP VPN Provided In-House or Outsourced
Table: IP VPN Provided In-House or Outsourced by Number of Employees in Company (% of Respondents)
Table: IP VPN Provided In-House or Outsourced by Number of Corporate Sites (% of Respondents)
Table: IP VPN Provided In-House or Outsourced by Location of Corporate Sites (% of Respondents)
Table: IP VPN Provided In-House or Outsourced by Time Zone (% of Respondents)
Table: IP VPN Provided In-House or Outsourced by Vertical Market (% of Respondents)
Figure: Primary Reason for Not Choosing a Fully Carrier-Provided IP VPN Service
Table: Primary Reason for Not Choosing a Fully Carrier-Provided IP VPN Service by Number of Employees in Company (% of Respondents)
Table: Primary Reason for Not Choosing a Fully Carrier-Provided IP VPN Service by Number of Corporate Sites (% of Respondents)
Table: Primary Reason for Not Choosing a Fully Carrier-Provided IP VPN Service by Location of Corporate Sites (% of Respondents)
Table: Primary Reason for Not Choosing a Fully Carrier-Provided IP VPN Service by Time Zone (% of Respondents)
Table: Primary Reason for Not Choosing a Fully Carrier-Provided IP VPN Service by Vertical Market (% of Respondents)
Figure: Primary Reason for Choosing a Service Provider IP VPN Solution
Table: Primary Reason for Choosing a Service Provider IP VPN Solution by Number of Employees in Company (% of Respondents)
Table: Primary Reason for Choosing a Service Provider IP VPN Solution by Number of Corporate Sites (% of Respondents)
Table: Primary Reason for Choosing a Service Provider IP VPN Solution by Location of Corporate Sites (% of Respondents)
Table: Primary Reason for Choosing a Service Provider IP VPN Solution by Time Zone (% of Respondents)
Table: Primary Reason for Choosing a Service Provider IP VPN Solution by Vertical Market (% of Respondents)
Figure: Use of Same Provider for IP VPN and Internet Access
Table: Use of Same Provider for IP VPN and Internet Access by Number of Employees in Company (% of Respondents)
Table: Use of Same Provider for IP VPN and Internet Access by Number of Corporate Sites (% of Respondents)
Table: Use of Same Provider for IP VPN and Internet Access by Location of Corporate Sites (% of Respondents)
Table: Use of Same Provider for IP VPN and Internet Access by Time Zone (% of Respondents)
Table: Use of Same Provider for IP VPN and Internet Access by Vertical Market (% of Respondents)
Figure: IP VPN Use
Table: IP VPN Use by Number of Employees in Company (% of Respondents)
Table: IP VPN Use by Number of Corporate Sites (% of Respondents)
Table: IP VPN Use by Location of Corporate Sites (% of Respondents)
Table: IP VPN Use by Time Zone (% of Respondents)
Table: IP VPN Use by Vertical Market (% of Respondents)
Figure: IP VPN Device Location
Table: IP VPN Device Location by Number of Employees in Company (% of Respondents)
Table: IP VPN Device Location by Number of Corporate Sites (% of Respondents)
Table: IP VPN Device Location by Location of Corporate Sites (% of Respondents)
Table: IP VPN Device Location by Time Zone (% of Respondents)
Table: IP VPN Device Location by Vertical Market (% of Respondents)
Figure: Reasons for Choosing a CPE Solution
Table: Reasons for Choosing a CPE Solution by Number of Employees in Company (% of Respondents)
Table: Reasons for Choosing a CPE Solution by Number of Corporate Sites (% of Respondents)
Table: Reasons for Choosing a CPE Solution by Location of Corporate Sites (% of Respondents)
Table: Reasons for Choosing a CPE Solution by Time Zone (% of Respondents)
Table: Reasons for Choosing a CPE Solution by Vertical Market (% of Respondents)
Figure: Types of Devices Used for IP VPN
Table: Types of Devices Used for IP VPN by Number of Employees in Company (% of Respondents)
Table: Types of Devices Used for IP VPN by Number of Corporate Sites (% of Respondents)
Table: Types of Devices Used for IP VPN by Location of Corporate Sites (% of Respondents)
Table: Types of Devices Used for IP VPN by Time Zone (% of Respondents)
Table: Types of Devices Used for IP VPN by Vertical Market (% of Respondents)
Figure: Mean Percentage of CPE-Based IP VPN Sites Using Each Device Type
Table: Mean Percentage of CPE-Based IP VPN Sites Using Each Device Type by Number of Employees in Company (Mean %)
Table: Mean Percentage of CPE-Based IP VPN Sites Using Each Device Type by Number of Corporate Sites (Mean %)
Table: Mean Percentage of CPE-Based IP VPN Sites Using Each Device Type by Location of Corporate Sites (Mean %)
Table: Mean Percentage of CPE-Based IP VPN Sites Using Each Device Type by Time Zone (Mean %)
Table: Mean Percentage of CPE-Based IP VPN Sites Using Each Device Type by Vertical Market (Mean %)
Figure: Reasons for Choosing a Network-Based IP VPN Solution
Table: Reasons for Choosing a Network-Based IP VPN Solution by Number of Employees in Company (% of Respondents)
Table: Reasons for Choosing a Network-Based IP VPN Solution by Number of Corporate Sites (% of Respondents)
Table: Reasons for Choosing a Network-Based IP VPN Solution by Location of Corporate Sites (% of Respondents)
Table: Reasons for Choosing a Network-Based IP VPN Solution by Time Zone (% of Respondents)
Table: Reasons for Choosing a Network-Based IP VPN Solution by Vertical Market (% of Respondents)
Figure: Types of Devices Used for Network-Based IP VPN Implementation
Table: Types of Devices Used for Network-Based IP VPN Implementation by Number of Employees in Company (% of Respondents)
Table: Types of Devices Used for Network-Based IP VPN Implementation by Number of Corporate Sites (% of Respondents)
Table: Types of Devices Used for Network-Based IP VPN Implementation by Location of Corporate Sites (% of Respondents)
Table: Types of Devices Used for Network-Based IP VPN Implementation by Time Zone (% of Respondents)
Table: Types of Devices Used for Network-Based IP VPN Implementation by Vertical Market (% of Respondents)
Figure: Mean Percentage of Network-Based IP VPN Sites Using Each Device Type
Table: Mean Percentage of Network-Based IP VPN Sites Using Each Device Type by Number of Employees in Company (Mean %)
Table: Mean Percentage of Network-Based IP VPN Sites Using Each Device Type by Number of Corporate Sites (Mean %)
Table: Mean Percentage of Network-Based IP VPN Sites Using Each Device Type by Location of Corporate Sites (Mean %)
Table: Mean Percentage of Network-Based IP VPN Sites Using Each Device Type by Time Zone (Mean %)
Table: Mean Percentage of Network-Based IP VPN Sites Using Each Device Type by Vertical Market (Mean %)
Figure: Remote Access IP VPN Security Technology
Table: Remote Access IP VPN Security Technology by Number of Employees in Company (% of Respondents)
Table: Remote Access IP VPN Security Technology by Number of Corporate Sites (% of Respondents)
Table: Remote Access IP VPN Security Technology by Location of Corporate Sites (% of Respondents)
Table: Remote Access IP VPN Security Technology by Time Zone (% of Respondents)
Table: Remote Access IP VPN Security Technology by Vertical Market (% of Respondents)
Figure: Remote Access IP VPN Provided In-House or Outsourced
Table: Remote Access IP VPN Provided In-House or Outsourced by Number of Employees in Company (% of Respondents)
Table: Remote Access IP VPN Provided In-House or Outsourced by Number of Corporate Sites (% of Respondents)
Table: Remote Access IP VPN Provided In-House or Outsourced by Location of Corporate Sites (% of Respondents)
Table: Remote Access IP VPN Provided In-House or Outsourced by Time Zone (% of Respondents)
Table: Remote Access IP VPN Provided In-House or Outsourced by Vertical Market (% of Respondents)
Figure: Primary Reason for Not Choosing Carrier-Provided IP VPN Remote Access Service
Table: Primary Reason for Not Choosing Carrier-Provided IP VPN Remote Access Service by Number of Employees in Company (% of Respondents)
Table: Primary Reason for Not Choosing Carrier-Provided IP VPN Remote Access Service by Number of Corporate Sites (% of Respondents)
Table: Primary Reason for Not Choosing Carrier-Provided IP VPN Remote Access Service by Location of Corporate Sites (% of Respondents)
Table: Primary Reason for Not Choosing Carrier-Provided IP VPN Remote Access Service by Time Zone (% of Respondents)
Table: Primary Reason for Not Choosing Carrier-Provided IP VPN Remote Access Service by Vertical Market (% of Respondents)
Figure: Primary Reason for Choosing Service Provider IP VPN Remote Access Solution
Table: Primary Reason for Choosing Service Provider IP VPN Remote Access Solution by Number of Employees in Company (% of Respondents)
Table: Primary Reason for Choosing Service Provider IP VPN Remote Access Solution by Number of Corporate Sites (% of Respondents)
Table: Primary Reason for Choosing Service Provider IP VPN Remote Access Solution by Location of Corporate Sites (% of Respondents)
Table: Primary Reason for Choosing Service Provider IP VPN Remote Access Solution by Time Zone (% of Respondents)
Table: Primary Reason for Choosing Service Provider IP VPN Remote Access Solution by Vertical Market (% of Respondents)
Figure: Use of Quality of Service or Class of Service from Carrier
Table: Use of Quality of Service or Class of Service from Carrier by Number of Employees in Company (% of Respondents)
Table: Use of Quality of Service or Class of Service from Carrier by Number of Corporate Sites (% of Respondents)
Table: Use of Quality of Service or Class of Service from Carrier by Location of Corporate Sites (% of Respondents)
Table: Use of Quality of Service or Class of Service from Carrier by Time Zone (% of Respondents)
Table: Use of Quality of Service or Class of Service from Carrier by Vertical Market (% of Respondents)
Future Outlook
Essential Guidance
Managed Network Services
Situation Overview
Managed Network Services Adoption
Managed Network Services Adoption and Decision Factors
Scope of Managed Service Usage
Managed Network Service Provider Selection and Satisfaction
Figure: Separate Internal Management of Voice/Data Network and Computing-Centric IT Services
Figure: Plans to Purchase Managed Network Services
Figure: Primary Reason for Not Purchasing Managed Network Services
Figure: Secondary Reasons for Not Purchasing Managed Network Services
Figure: Primary Reason for Using/Considering Managed Network Services
Figure: Secondary Reasons for Using/Considering Managed Network Services
Figure: Scope of Current and Planned Managed Network Service Usage
Table: Scope of Managed Network Service Usage by Current and Prospective Users (% of Respondents)
Figure: Use of Third-Party Management for Network-Related Functions/Responsibilities
Figure: Use of Third-Party Management for Specific Network Elements
Figure: Primary and Secondary Choices for Managed Network Service Provider
Figure: Primary Choice for Managed Network Service Provider by Current and Prospective Customers
Table: Overall Satisfaction with Current Managed Network Service Provider
Figure: Satisfaction with Current Managed Network Service Provider by Service
Figure: Willingness to Expand Service Provider's Current Network Management Responsibilities
Figure: Willingness to Use Current Service Provider for Expanded Network Management Responsibilities
Managed Network Services Adoption Trends, U.S.-Only and Multinational Corporations
Stepping Up to the Plate: Managed Network Services Adoption
Taking the Plunge: Decision Factors
Scope of Managed Service Usage
Making the Grade: Service Provider Selection and Satisfaction
Figure: Separate Internal Management of Voice/Data Network and Computing-Centric IT Services by Location of Corporate Sites
Figure: Plans to Purchase Managed Network Services by Location of Corporate Sites
Figure: Primary Reason for Not Purchasing Managed Network Services by Location of Corporate Sites
Figure: Secondary Reasons for Not Purchasing Managed Network Services by Location of Corporate Sites
Figure: Primary Reason for Using/Considering Managed Network Services by Location of Corporate Sites
Figure: Secondary Reasons for Using/Considering Managed Network Services by Location of Corporate Sites
Table: Scope of Managed Network Service Usage by Location of Corporate Sites (% of Respondents)
Figure: Use of Third-Party Management for Network-Related Functions/Responsibilities: U.S.-Only Respondents
Figure: Use of Third-Party Management for Network-Related Functions/Responsibilities: MNC Respondents
Figure: Use of Third-Party Management for Specific Network Elements: U.S.-Only Respondents
Figure: Use of Third-Party Management for Specific Network Elements: MNC Respondents
Table: Primary Choice for Managed Network Service Provider by Location of Corporate Sites (% of Respondents)
Table: Secondary Choices for Managed Network Service Provider by Location of Corporate Sites (% of Respondents)
Table: Satisfaction with Managed Network Service Provider by Location of Corporate Sites (% of Respondents)
Figure: Satisfaction with Current Managed Network Service Provider by Location of Corporate Sites
Figure: Willingness to Expand Service Provider's Current Network Management Responsibilities by Location of Corporate Sites
Figure: Willingness to Use Current Service Provider for Expanded Network Management Responsibilities by Location of Corporate Sites
Managed Network Services Adoption by Company Size
Managed Network Services Adoption and Decision Factors
Scope of Managed Service Usage
Service Provider Selection and Satisfaction
Table: Internal Management of Voice/Data Network and Computing-Centric IT Services by Number of Employees in Company (% of Respondents)
Table: Purchase of Managed Network Services by Number of Employees in Company (% of Respondents)
Table: Primary Reason for Not Purchasing Managed Network Services by Number of Employees in Company (% of Respondents)
Table: Secondary Reasons for Not Purchasing Managed Network Services by Number of Employees in Company (% of Respondents)
Table: Primary Reason for Using/Considering Managed Network Services by Number of Employees in Company (% of Respondents)
Table: Scope of Current Managed Network Service Usage by Number of Employees in Company (% of Respondents)
Table: Current Use of Third-Party Management for Network-Related Functions/Responsibilities by Number of Employees in Company (% of Respondents)
Table: Network-Related Functions/Responsibilities Under Consideration for Outsourcing by Number of Employees in Company (% of Respondents)
Table: Current Use of Third-Party Management for Specific Network Elements by Number of Employees in Company (% of Respondents)
Table: Network Elements Under Consideration for Third-Party Management by Number of Employees in Company (% of Respondents)
Table: Primary Managed Network Service Provider by Number of Employees in Company (% of Respondents)
Table: Satisfaction with Current Managed Network Service Provider by Number of Employees in Company (% of Respondents)
Table: Satisfaction with Current Service Provider's Managed Network Features by Number of Employees in Company (Mean Rating)
Table: Willingness to Expand Current Service Provider's Network Management Responsibilities by Number of Employees in Company (% of Respondents)
Table: Willingness to Use Current Service Provider for Expanded Network Management Services by Number of Employees in Company (% of Respondents)
Future Outlook
Essential Guidance
U.S.-Only and Multinational Corporations
By Company Size
Service Provider Selection, Network Decision Makers, and Telecom Budgeting
Situation Overview
Service Provider Selection
Network Decision Makers
Telecom Budgeting
Figure: Primary International Voice Supplier
Table: Primary International Voice Supplier by Number of Employees in Company (% of Respondents)
Table: Primary International Voice Supplier by Number of Corporate Sites (% of Respondents)
Table: Primary International Voice Supplier by Location of Corporate Sites (% of Respondents)
Table: Primary International Voice Supplier by Time Zone (% of Respondents)
Table: Primary International Voice Supplier by Vertical Market (% of Respondents)
Figure: Most Important Factor in Selecting Telecommunications Carrier
Table: Most Important Factor in Selecting a Telecommunications Carrier by Number of Employees in Company (% of Respondents)
Table: Most Important Factor in Selecting a Telecommunications Carrier by Number of Corporate Sites (% of Respondents)
Table: Most Important Factor in Selecting a Telecommunications Carrier by Location of Corporate Sites (% of Respondents)
Table: Most Important Factor in Selecting a Telecommunications Carrier by Time Zone (% of Respondents)
Table: Most Important Factor in Selecting a Telecommunications Carrier by Vertical Market (% of Respondents)
Figure: IT/Telecom Manager/VP Involvement in Network Decisions
Table: IT/Telecom Manager/VP Involvement in Network Decisions by Number of Employees in Company (% of Respondents)
Table: IT/Telecom Manager/VP Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)
Table: IT/Telecom Manager/VP Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)
Table: IT/Telecom Manager/VP Involvement in Network Decisions by Time Zone (% of Respondents)
Table: IT/Telecom Manager/VP Involvement in Network Decisions by Vertical Market (% of Respondents)
Figure: Business Unit Manager Involvement in Network Decisions
Table: Business Unit Manager Involvement in Network Decisions by Number of Employees in Company (% of Respondents)
Table: Business Unit Manager Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)
Table: Business Unit Manager Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)
Table: Business Unit Manager Involvement in Network Decisions by Time Zone (% of Respondents)
Table: Business Unit Manager Involvement in Network Decisions by Vertical Market (% of Respondents)
Figure: CFO Involvement in Network Decisions
Table: CFO Involvement in Network Decisions by Number of Employees in Company (% of Respondents)
Table: CFO Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)
Table: CFO Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)
Table: CFO Involvement in Network Decisions by Time Zone (% of Respondents)
Table: CFO Involvement in Network Decisions by Vertical Market (% of Respondents)
Figure: CIO/CTM Involvement in Network Decisions
Table: CIO/CTM Involvement in Network Decisions by Number of Employees in Company (% of Respondents)
Table: CIO/CTM Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)
Table: CIO/CTM Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)
Table: CIO/CTM Involvement in Network Decisions by Time Zone (% of Respondents)
Table: CIO/CTM Involvement in Network Decisions by Vertical Market (% of Respondents)
Figure: CEO Involvement in Network Decisions
Table: CEO Involvement in Network Decisions by Number of Employees in Company (% of Respondents)
Table: CEO Involvement in Network Decisions by Number of Corporate Sites (% of Respondents)
Table: CEO Involvement in Network Decisions by Location of Corporate Sites (% of Respondents)
Table: CEO Involvement in Network Decisions by Time Zone (% of Respondents)
Table: CEO Involvement in Network Decisions by Vertical Market (% of Respondents)
Figure: Spending on Telecommunications and Data Services
Table: Spending on Telecommunications and Data Services by Number of Employees in Company (% of Respondents)
Table: Spending on Telecommunications and Data Services by Number of Corporate Sites (% of Respondents)
Table: Spending on Telecommunications and Data Services by Location of Corporate Sites (% of Respondents)
Table: Spending on Telecommunications and Data Services by Time Zone (% of Respondents)
Table: Spending on Telecommunications and Data Services by Vertical Market (% of Respondents)
Figure: Telecommunications Budget
Table: Telecommunications Budget by Number of Employees in Company (% of Respondents)
Table: Telecommunications Budget by Number of Corporate Sites (% of Respondents)
Table: Telecommunications Budget by Location of Corporate Sites (% of Respondents)
Table: Telecommunications Budget by Time Zone (% of Respondents)
Table: Telecommunications Budget by Vertical Market (% of Respondents)
Figure: Telecommunications Budget Increase
Table: Telecommunications Budget Increase by Number of Employees in Company (% of Respondents)
Table: Telecommunications Budget Increase by Number of Corporate Sites (% of Respondents)
Table: Telecommunications Budget Increase by Location of Corporate Sites (% of Respondents)
Table: Telecommunications Budget Increase by Time Zone (% of Respondents)
Table: Telecommunications Budget Increase by Vertical Market (% of Respondents)
Figure: Telecommunications Budget Decrease
Table: Telecommunications Budget Decrease by Number of Employees in Company (% of Respondents)
Table: Telecommunications Budget Decrease by Number of Corporate Sites (% of Respondents)
Table: Telecommunications Budget Decrease by Location of Corporate Sites (% of Respondents)
Table: Telecommunications Budget Decrease by Time Zone (% of Respondents)
Table: Telecommunications Budget Decrease by Vertical Market (% of Respondents)
Future Outlook
Essential Guidance
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Related Research
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