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Japan Business Process Outsourcing 2004-2008 ForecastProduct Type: Market Research ReportPublished by: IDC Published: October 2004 Product Code: R104-17422 Description
This IDC study compiled the outline and trends of the business process outsourcing (BPO) market in Japan by market segment. It also analyzes the key functional business outsourcing market, which is divided into human resource, customer care, finance and accounting, and procurement segments, in 2003, and provides forecast up to 2008. This study also includes IDC's recommendations to service providers. IDC forecasts that the key functional business outsourcing market will reach 1,012.2 billion Yen in 2008 with a compound annual growth rate (CAGR) of 8.8% between 2003 and 2008. User companies have high expectations for using BPO as an option of their business strategies on selection and concentration and cost reduction. "The market environment surrounding companies, such as globalization of business and escalation of market competition, is changing, which calls for operation reform, says Satoshi Matsumoto, senior market analyst, IT services, IDC Japan. He adds that service providers will have to develop strategic services to realize cost reduction of user companies, create new businesses, and increase the value of shareholders. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology User Survey Services Market Table: IDC's Services Market Map Business Services Market Figure: IDC Business Services Market Map Business Outsourcing Market Business Process Outsourcing Processing Service Key Functional Business Outsourcing Executive Summary HR Outsourcing Customer Care Outsourcing Finance and Accounting Outsourcing Procurement Outsourcing Situation Overview Economic Situation Use of Business Process/Operations Outsourcing by Japan Companies Figure: Outsourcing Among Japan Companies by Business Process Figure: Use of and Consideration to Use BPO Among Japan Companies 2003 Japan BPO Market Situation Development of Shared Services Figure: Business Challenges of Japan Companies: Top Priorities Future Outlook Forecast and Assumptions Table: Key Forecast Assumptions for the Japan Key Functional Business Outsourcing Market, 2004-2008 Japan Key Functional Business Outsourcing Market Forecast, 2004?2008 Figure: Japan Key Functional Business Outsourcing Market Forecast, 2003?2008 Japan Key Functional Business Outsourcing Market Forecast by Segment, 2003?2008 Table: Japan Key Functional Business Outsourcing Market Forecast by Segment, 2003-2008 Human Resource Outsourcing Market Analysis and Forecast Figure: Human Resource Outsourcing Market Forecast, 2003?2008 Customer Care Outsourcing Market Analysis and Forecast Figure: Customer Care Outsourcing Market Forecast, 2003?2008 Finance and Accounting Outsourcing Market Analysis and Forecast Figure: Finance and Accounting Outsourcing Market Forecast, 2003?2008 Procurement Outsourcing Market Analysis and Forecast Figure: Procurement Outsourcing Market Forecast, 2003?2008 Essential Guidance Challenges and Recommendations on the BPO Business Evaluation of Service Value Approach to Top Management Long-Term Guarantee of Contracts and Appropriate Review of Service Contents Results-Oriented Contract Sharing Result and Profit of Operation Improvement and Reform After Service Implementation Peak Response and Value-Added Services Learn More Related Research Definitions Business Services Market Business Consulting Business Process Outsourcing Processing Service Business Skills Training Key Functional Business Outsourcing Key Functional Businesses Other Key Functional Businesses HR Outsourcing (Personnel-Related Operations) Customer Care Outsourcing (Customer Care Operations) Finance and Accounting Outsourcing (Finance and Accounting Operations) Procurement Outsourcing (Procurement and Purchase Operations) IT Services Project-Oriented Services IT Consulting Systems Integration Custom Application Development Network Consulting and Integration Service IT Outsourcing IS Outsourcing Network and Desktop Outsourcing Service Application Management Software as a Service Systems Infrastructure Service Provider Support and Training Hardware Deploy and Support Software Deploy and Support IT Education and Training Change in the Market Environment Partial Revision of the Certified Public Accountant Law Objective Details Date of Enactment Synopsis |
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