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Adoption of IT and Business Process Outsourcing by Canadian Governments

Product Type: Market Research Report
Published by: IDC
Published: November 2004
Product Code: R104-17483
Description

Federal, provincial and municipal government executives have started to outsource their IT and business processes. Early initiatives involved the externalization of IT infrastructure, but executives are now considering other areas.

In this study IDC Canada examines the adoption of IT and business process outsourcing in the Canadian government sector. The document includes an analysis of investment plans in IT and business process outsourcing and the reason why various levels of government are outsourcing. The study provides valuable insight, prediction and prescription for external vendors targeting the Canadian government sector market on how to win outsourcing contracts.

"IDC believes that outsourcing and operations-related services will be the largest and fastest growing segment of IT services spending in government. Vendors that want to capture a share of spending must have a comprehensive offering including infrastructure and application management and attack first government sub-segments and geographical areas that show high readiness" Says Massimiliano Claps, Senior Research Analyst, IDC Canada Customer Segments.

Table of Contents
Table of Contents
IDC Opinion
In This Study
Situation Overview
Canadian Government Executives Are Outsourcing Infrastructure
Figure: IT infrastructure outsourcing leads the way
Figure: Provincial governments are ahead in outsourcing of networks
Government Executives Are Cautious About BPO
Figure: BPO starts with facility and property management
Figure: Provincial governments lead BPO adoption
Future Outlook
Government Executives Will Outsource Other Items Beyond Basic IT Infrastructure
Figure: New IT components will be outsourced beyond infrastructure
Figure: Provincial governments will grow spending in outsourcing
Figure: Ontario has moderate market potential
Figure: Attack Alberta
Government Executives Will Outsource To Drive Down Costs
Figure: Reduction of operating cost will be the major driver
Essential Guidance
Think Beyond Traditional Infrastructure Outsourcing To Win Government Contracts
Learn More
Related Research
Synopsis
Ordering and More Information
Price and Delivery Options


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