IDC's U.S. Business Outsourcing Taxonomy, 2004: A Focus on Horizontal Business

IDC's U.S. Business Outsourcing Taxonomy, 2004: A Focus on Horizontal Business Functions

Product Type: Market Research Report
Published by: IDC
Published: November 2004
Product Code: R104-17567

Description

This IDC study provides a detailed description of IDC's services taxonomy, including:

Definitions of nine BPO markets Definitions of five processing services markets Definitions of the IT services components of BPO engagements

This taxonomy is used by IDC analysts to help our clients understand changing BPO industry dynamics from the perspective of both market resource requirements and external demand. Readers should use this document to understand the underlying structure behind IDC's BPO services research.

"IDC's business outsourcing taxonomy represents a comprehensive view of the market for BPO and processing services for horizontal business functions," said Romala Ravi, manager for IDC's BPO Services Research. "It helps readers understand the underlying structure behind IDC's BPO services research."

Table of Contents

Table of Contents
IDC Opinion
In This Study
Situation Overview
Business Outsourcing
Business Process Outsourcing Services (BPO)
Processing Services
Distinction Between BPO and Processing Services
Key Versus "Other" Horizontal Business Functions
Horizontal Versus Vertical Business Outsourcing
Horizontal Business Outsourcing
Vertical Business Outsourcing
The Horizontal BPO Markets Defined
Key Horizontal BPO
Human Resources
Procurement
Finance and Accounting
Customer Care
Other Horizontal Business Process Outsourcing
Logistics
Engineering/Research and Development
Sales/Marketing
Facility Operations and Management Services
Training
The Horizontal Processing Services Markets Defined
Human Resource Processing Services
Procurement Processing Services
Finance and Accounting Processing Services
Logistics Processing Services
Sales and Marketing Processing Services
The IT Services Components of BPO
Table: IT Services Versus Non-IT Services Components of BPO Engagements
IT Services Components
Non?IT Services Components
Future Outlook
Essential Guidance
Learn More
Related Research
Synopsis

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