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U.S. Utilities Billing Outsourcing 2004-2008 Forecast and Analysis

Product Type: Market Research Report
Published by: IDC
Published: November 2004
Product Code: R104-17668
Description

This IDC study examines the market for U.S. utilities billing outsourcing and provides a forecast for 2004?2008. The competition for the few thousand North American utilities will continue to be intense. Mergers (such as Capgemini and TXU) may create the best of both utilities focus and outsourcing/systems integration expertise. However, established relationships that each of the leading players have already established with utilities may limit the strength of new partnerships.

"Business process outsourcers should avoid the trap of repeatedly customizing outsourcing solutions for each client," said Meredith Whalen, group vice president, U.S. Vertical Market Research. "This defeats the purpose of the economies-of-scale concept that is necessary to make the outsourcing model cost effective."

Table of Contents
Table of Contents
IDC Opinion
In This Study
Methodology
Business Function Definition
Utilities Billing Outsourcing Definition
Situation Overview
Market Analysis by Business Function: Utilities Billing Outsourcing
Introduction
Complex Ecosystem
Complex Internal Systems
Strategic Issues
Key Market Trends for Utilities Billing Outsourcing in 2004
Demand-Side Trends
Vendor Trends
Utilities Billing Outsourcing Vendor Overview
Accenture
Alliance Data Systems
Capgemini Energy
CSC
EDS
First Data Corp.
IBM
SAIC
Future Outlook
Forecast and Assumptions
U.S. Utilities Billing Outsourcing 2004?2008 Forecast
Table: U.S. Billing Outsourcing Spending by the Utilities Industry, 2003-2008
Figure: U.S. Billing Outsourcing Spending by the Utilities Industry, 2003?2008
Key Assumptions Behind IDC's Forecast for U.S. Spending on Utilities Billing Outsourcing
Table: Key Forecast Assumptions for the U.S. Utilities Billing Outsourcing Market, 2004-2008
What to Expect For Utilities Billing Outsourcing in 2004
Essential Guidance
Key Takeaways for Vendors
Learn More
Related Research
Synopsis
Ordering and More Information
Price and Delivery Options


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