|
|
BPO Exports from India 2004-2008 Forecast and AnalysisProduct Type: Market Research ReportPublished by: IDC Published: December 2004 Product Code: R104-17822 Description
This IDC study observes that the BPO industry in India will continue to experience rapid growth and witness some of the fast track ramp up operations complemented by the entry of global giants. This would be primarily driven by the desire of the client to reduce cost, increase flexibility, focus on core competencies, enhance margins, and promote operational efficiency. "However, this opportunity will get integrated around players that hone their services to meet the distinct needs of the emerging market segments and build around their delivery capabilities," notes Sheetal Rishi, analyst, India IT and Telecommunications, IDC India. Table of Contents
Table of ContentsIDC Opinion In This Study Methodology Executive Summary Situation Overview Global Trend Banking, Financial Services, and Insurance Retail and Wholesale Healthcare Utilities and Energy Manufacturing Worldwide BPO Spending Across Horizontal Functions Table: Worldwide BPO Spending by Business Function, 2002-2008 (US$M) BPO Across Geographies Worldwide BPO Services Forecast by Region Table: Worldwide BPO Spending by Region, 2002-2008 (US$M) United States Europe, Middle East, and Africa Asia/Pacific Indian BPO Market Size Assess the Current Situation Table: BPO Services Forecast by Business Functions 2002-2008 (US$M) Horizontal View Finance and Accounting Sales Marketing Human Resource Procurement Logistics Administration Facilities Operations and Management Engineering/Research and Development Vertical Views Figure: Market Size of BPO Revenue by Industry Vertical, 2003 Banking, Financial Services, and Insurance Table: Key Vendor and Buyer Trends Across the BFSI Vertical Manufacturing Table: Key Vendor and Buyer Trends Across the Manufacturing Vertical Telecom Table: Key Vendor and Buyer Trends Across the Telecom Vertical Retail/Wholesale Table: Key Vendor and Buyer Trends Across the Retail/Wholesale Vertical Healthcare Table: Vendor and Buyer Trends Across the Healthcare Vertical Indian BPO Landscape Indian BPO Market Spilt by Employee Strength Table: Indian BPO Market Split by Employee Strength Category of Service Providers Figure: Indian BPO Landscape by Nature of Service Providers, 2003 Table: Indian BPO Landscape Figure: Third-Party Service Providers Split by Employee Strength Locational Analysis of Cities Across India Table: Comparison Across Locations in India Funding Table: Venture Capital Funding as Received by BPO Vendors in India Future Outlook Forecast and Assumptions Table: IDC Macroeconomic and Macro level Services Assumption Summary Table: Key Forecast Assumptions for Indian BPO Opportunities, 2004-2008 Issues Before BPO Service Providers Security Employee Security Physical Security Current Security Status What Needs to be Done? Human Resource What Needs to be Done? Quality What Needs to be Done? Mergers and Acquisitions Table: Mergers and Acquisitions Essential Guidance Actions to Consider Aligning Investment Strategy With Competitive Positioning Infrastructure Investments Capital Investments Global Requirements Operations Requirement Figure: Moving Up the Value Chain Guard Against Offshore Backlash Develop Best Practices Establish Ecosystems/Partnerships Strengthen Partnering Capabilities Leveraging Key Opportunities Provide Information Services Through New Technology and Develop New Capabilities Learn More Related Research Definitions BPO Definition Business Process Outsourcing Definition Corporate Function Markets Administration Exceptions and Exclusions Engineering Research and Development (Engineering BPO) Exceptions and Exclusions Facilities and Operations Management Exceptions and Exclusions Finance and Accounting Exceptions and Exclusions Human Resource Management Exceptions and Exclusions Legal Exceptions and Exclusions Logistics (Logistics BPO) Exceptions and Exclusions Marketing and Sales Exceptions and Exclusions Procurement (Purchasing BPO) Exceptions and Exclusions Table: IDC Services Vertical Map Key Industry Announcements National Association of Software and Services Companies Synopsis |
|
||||||||
MindBranch has been the leading provider of industry and investment research from more than 550 independent research firms since 1992. With over 90,000 market research reports, MindBranch is your trusted source of competitive business intelligence. |