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Canadian Key Functional Business Outsourcing Forecast and Analysis, 2005-2009Product Type: Market Research ReportPublished by: IDC Published: April 2005 Product Code: R104-19053 Description
The business outsourcing services market continues to experience strong growth in Canada and represents a tremendous opportunity for vendors with the right mix of skills to address customer requirements. Each of the four business outsourcing markets examined by IDC Canada (HR, customer care, finance & accounting, procurement) are growing at high single digit rates (procurement even higher) over the 2005 to 2009 forecast period. "There are three "must haves" for vendors to achieve success in the business outsourcing market: process execution expertise, process support (managed services) capabilities, and IT/business consulting skills to effect organizational transformation, a key outcome for customers" says Jim Westcott, IDC Canada's application and business outsourcing services analyst. Table of Contents
Table of ContentsIDC Opinion In This Study Calculating Business Outsourcing Markets Figure: Extracting Shared Service Business Outsourcing into Individual Functional Markets Situation Overview What We Said in 2004 What Happened in 2004? Human Resources Finance & Accounting Procurement Customer Care Table: Canadian Business Outsourcing Services Spending Forecast, 2003-2008 (C$M) Future Outlook What We Expect in 2005 Market Group Overview Human Resources Finance & Accounting Customer Care Procurement Forecast and Assumptions Table: Canadian Business Outsourcing Services Spending Forecast, 2005-2009 (C$M) Table: Key Forecast Assumptions for the Canadian Business Outsourcing Services Market, 2005-2009 Essential Guidance Human Resources BPO Finance & Accounting Procurement Customer Care Learn More Related Research Methodology Definitions Business Process Outsourcing (BPO) Processing Services Distinction Between Business Process Outsourcing and Processing Services Key Horizontal Business Process Outsourcing Human Resources Procurement Finance and Accounting Customer Care Synopsis |
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